5
out of 5
POSTED: | BY: Elisabeth
Straightforward, fast processing, no arguments or hassles, empathetic
Healthy Paws services have been so outstanding that I am taking the time to write this review. Having a beloved pet that goes through a traumatic illness, is saved by surgery, and then six months later has the same thing and has to be put down is really difficult, but Healthy Paws at least made the pain of filing claims as easy as possible. The coverage is straightforward with no hidden gotchas, no arguments, and no stalling. Both the first claim in January and the second for the same issue in July were processed promptly. They worked directly with the clinic to get the medical records they needed with little to no bothering me and I had reimbursement checks within two weeks. I was surprised and touched to receive a condolence card in the mail with six personalized messages from staff members. This is a great company and I highly recommend.