Healthy Paws | Pet Insurance Review

Buyer Beware!!!! I bought this insurance for my Frenchie when I first got her. Last January she herniated a disk and had emergency surgery and was diagnosed with IVDD. The insurance covered the doctors, the surgical fees and the medications as well as the follow up exam, less my deductible as I expected based on what I was told when I initially compared companies. However, when my insurance renewed three months later they upped my monthly premium by more than 20% and since then have refused to cover any of the medical professionals that have treated her. She had one emergency room visit in March and two emergency room visits last month - one at her regular animal hospital and the following day -- because she got worse - at the emergency room of the Animal Medical Center in NY where she had her surgery. In these instances Healthy Paws has refused to cover the treating veterinarians claiming that they dont cover normal exams - despite the fact that my dog was in all cases an emergency admission and in the later case needed the involvement of a neurologist. My policy is supposed to reimburse me 90% with a $500 annual deductible. thus far I am out of pocket $773.60 for these three emergency visits and not only have I received NO reimbursement.... but Healthy Paws says I still have $150.48 remaining deductible! (I do not submit claims for my dog's annual checkup and vaccines because I understand that the wellness visits are not covered - the out of pocket above represents only those charges related to emergencies arising from her IVDD.). Do not trust this company... what kind of medical insurance omits coverage for doctors in a medical emergency?

My dog had a recurrence of cancer and had to go in for surgery. It was an easy decision to make because of our coverage with Healthy Paws. While he was recovering, I was able to easily upload the bill and, within days and without any questions asked, Healthy Paws processed the claim and sent us a check. The only correspondence needed was when they checked in on my little guy to see how he was doing :)

I could not live without Healthy Paws Ins! They have covered everything for my Baby! we have had over 125 claims and all have been covered! Cancer, Ear infections, Allergies, Medications and the latest one was a total Ear Ablation that was almost $4000.00 and we received 90% back. I am so thankful that I have them!

I could not live without Healthy Paws Ins! They have covered everything for my Baby! we have had over 125 claims and all have been covered! Cancer, Ear infections, Allergies, Medications and the latest one was a total Ear Ablation that was almost $4000.00 and we received 90% back. I am so thankful that I have them!

Healthy Paws has been amazing from the start. Our 2 year old LabPit just had to get surgery on her CCL and we are so thankful we went with this insurance. We have a $41/mo pmt, $100 deductible and 90% reimbursement. The app is so easy to use. I literally submitted my claims in 30 seconds from my phone. All instructions are very clear. We had our reimbursement back into our account in less than two weeks. The customer service representatives are real people and extremely nice. If you’re searching for pet insurance, one thing that set HP away from others is the incredibly small list that they do not cover. Compare it with others and you’ll be shocked at how many major things other insurances do not cover. So thankful we chose HP and we would chose it over and over again.