5
out of 5
POSTED: | BY: Jake
Best pet related decision I've ever made
Recently we had one of our fears come to light. Our Bichon/Shi Tzu mix [Victor] woke up one morning not able to use his back legs. We made an emergency run to a surgeon and discovered he had a bulging disc pushing against his spinal cord and needed immediate surgery. We decided to proceed with the procedure since we had insurance and he is far too young to put down. Once we knew Victor was going to be OK, my worry turned to the insurance claim and how hard it was going to be to get reimbursement. I submitted the claim 3-4 days after the surgery, online, a very easy process. I had all my documentation and had to get my full vet records sent over. Then I waited for what I thought was going to be a battle with a large agency to get recovery. Then to my surprise, there was no battle, no questions, no refutes. Healthy Paws acknowledged the difficult time we were having with Victor, and processed our claim. Healthy Paws paid the full amount according to my policy and had the check in my hands before Victors recovery period (4 wks) was done. Now Victor can walk, run, & play like before, and we can rest assured that we have a great insurance firm that will stand by their claims should something terrible ever happen in the future