5
out of 5
POSTED: | BY: Sanjay S
Excellent Customer Service & Speedy Claims
I have Healthy Paws Pet Insurance for about almost 4 years now and I could not be happier to have them for when I need them for my dog Piper's health care needs. I have had to file claims twice once for a minor ailment and for CCL (ACL) surgery. The latter was a major (and expensive) surgery for Piper. And although I had forgotten to send them her updated medical history (which is subsequently did), they quickly and provisionally approved my claim and the reimbursement was made within 11 business days of making the claim. PROS:
The claim process is easy, no forms to fill, easy online upload.
Claim response is speedy,
Customer Service is excellent (a follow up email to ask how Piper was doing).
CONS:
They do not cover routine care like wellness visits, spay/neuter and vaccines. But the big stuff is covered.