Healthy Paws | Pet Insurance Review

I did a lot of research before deciding on Healthy Paws, and I made the right choice for so many reasons. 1) Their app is the best thing going. So easy! Just take a picture of the receipt and click Submit. 2) They pay quickly. I usually have my check within a week. And no bs about what is and isn't covered. They're very clear. 3) They do an excellent job of feeling like you and your pet matter. Follow up emails sound like they were written by a human, and always include my cat's name. I'm sure they send tons of these emails every day, and yet I feel like they truly care about my cat.

Healthy Paws used every delay tactic in the book to deny my dog's claims for life-threatening cancer. It took getting a consumer reporter from a major newspaper involved for them to cover the claims, as they should have from the beginning. The company says it makes its claims decisions based on the medical records. This is false. Healthy Paws had absolutely everything they needed in the medical records to cover my dog's claims, including the histopathology report and letters from her oncologist and surgeon. I tried for three weeks to get my claims adjuster on the phone, with no luck and no return phone calls. I finally gave up on that and requested a third-party review. The results from that review--which found in my favor--took nearly two months, and coincidentally were received the very same day that Healthy Paws was contacted by the consumer reporter. This case never should have gone to a third-party review in the first place, as the facts in the medical record were clear. Meanwhile, my dog's life and longevity have been put in danger by Healthy Paws' delays. The only reason I am giving more than one star is that they cover alternative treatments such as physical therapy and acupuncture. I cannot express how disappointed I am in this company.

I submitted a claim for my 3 year old lab who ate something she wasn't supposed to--- unfortunately that's what labs do. :) I took her to the emergency vet hospital where she was initially treated with charcoal and then on iv fluids for 2 nights. I submitted a claim after she (thankfully) recovered and Healthy Paws paid it very quickly. Healthy Paws also followed up with an email (during a weekend) to see how she was doing. I am extremely impressed with both the claim process and the customer service follow-up.

Healthy Paws has truly been an affordable lifesaver for my 2 year old mini bull terrier that has undergone 4 surgeries now. They have been speedy and efficient with my multiple claims and have even reached out to check on my sick pups health status. I am so appreciative for getting health insurance through them since day 1.

Our new puppy has had quite the start to life. Cut paw and eating a foreign substance in which she had multiple vet visits and ultimately having to have an endoscopy! Healthy Paws was there all the way for us. Checking on Lucy and quickly processing our claims. Thank you to all the staff for being such a kind and wonderful insurance company for our little girl. We appreciate all you do at Healthy Paws!