Healthy Paws | Pet Insurance Review

Healthy paws has been one of the best decisions that we have made for our dog. Even though the premiums are a bit on the higher end, it has always been super easy to submit claims. The EOB after the claim has been processed, clearly calls out the breakdown and I have never had to go back to customer support on this. We recently got a major surgery (ACL) done for our dog and I submitted the invoice a couple of days after. This was a huge bill and I was nervous on how much I would be getting back (based on the breakdown of the invoice). Surprisingly the majority of the bill was covered by the insurance and money deposited into my account in a few days, there was not even a single follow up call done by insurance company to check or verify the details of the invoice (which is something I have heard other insurance companies do a lot and harass customers). Kudos to the great team at Healthy paws and keep it up !!

Sneaky company quotes a $1,000 deductible but you must spend over $1,300 to meet a $1,000 deductible! Their own website apologizes for delayS in paying claims...go see for yourself. Calls go unanswered for up to an hour then answered by a Philippine phone room. They dont pay the vet's fee! They dont cover things like stem cell therapy like Embrace does. Trust me, this company haS morphed into a total loser! I switched to Embrace that charges an honest deductible....$1,000 means $1,000! They pay the vet's fee and meds. They covered over $2,ooo for stem cell therapy for my dogs hips (Healthy Paws not). Try calling Healthy Paws then call embrace. Try submitting a claim and see who pays within a reasonable period of time and who does not. Embrace will cover up to 30K annually and thats far more than you may ever need! I URGE YOU TO ASK HEALTHY PAWS HOW MUCH YOU MUST SPEND TO MEET A THOUSAND DOLLAR DEDUCTIBLE. ASK THEM WILL THEY PAY YOUR VET? WILL THEY PAY FOR STEM CELL THERAPY OR ACUPUNCTURE. GO LOOK AT THEIR APOLOGETIC WEBSITE. DO YOU SPEAK TAGALO....CAN YOU UNDERSTAND FOREIGNERS OR WANT YOUR MONEY AND JOBS OUTSOURCED WHEN EVERY OTHER PET INSURER IS HOME BASED. DISGUSTING. PLEASE SEE CONSUMER AFFAIRS 1.5 STAR RATING: https://www.consumeraffairs.com/pets/healthy-paws-pet-insurance-and-foundation.html

Great company to work with, they seem to really care about our pets and always follow up to make sure my dog is ok if she has had a procedure. I also received a sympathy card from the company when I lost my previous pet.....you don't find many companies that care for their customers the way Healthy Paws does......I am extremely satisfied with their service!

I have yet to have to file a claim through healthy paws, however I am so grateful for them. On September 26th, I had to say goodbye to my best friend, Rudy. Nothing could save him, and I had to spare his pain. I called the company the next day to remove him from my policy and the customer service rep was very sympathetic and caring. They even went so far as to send me a hand-written sympathy card. While no one knew how much Rudy meant to me, they still took the time to reach out to me and that means a lot.

Recently, our elderly lab mix had a mass discovered on her annual exam. Although the initial diagnosis was very scary, after ultrasound and splenectomy, all is well. We're grateful for Healthy Paws, particularly after having two previous dogs with cancer. This dog also has had two ACL repairs recently, so Healthy Paws has been a great benefit. Claims processing is always quick and easy and all online. I wish our healthcare system worked as well!