Healthy Paws | Pet Insurance Review

Bought healthy paws insurance when my dog was about 6 years old and healthy. Fast forward 2 years, she has a torn ligament in her leg and requires shockwave therapy, a brace, laser therapy, etc... a total "package" of $2500. this was my first claim with healthy paws and I was a bit nervous about them finding some loophole. Next thing I know, I get a variety of checks (and still coming in!) totaling 80% of the total out of pocket costs of her treatments. Could not be happier!

Although they have never met my dog they are clearly interested in his well being and care. Healthy Paws has been helpful and professional and has always had a fast response time. The ease of filing a claim is superb allowing me to spend my concern and time on my dog rather that getting a claim paid or covered.

HealthyPaws has continuously been checking up on Jackson's health. They expressed concern because of his heart disease. Jackson went to the University of Florida Veterinary Hospital after his primary veterinarian diagnosed him with a heart murmur. HealthyPaws never questioned anything. They sent me a reimbursement check quickly. The money of course is being sent to the Univ. of Fl. for his 3 month checkup. Jackson had numerous medical testing done. The only thing that was not reimbursed was his initial office visit and his diet. Even Dr. Rosen's ordered supplements were covered. HealthyPaws has been great.

After 10 years with another pet insurance company I decided to change because the premiums had ballooned to over $100 a month. The company was great but I felt that the premiums were just to high. After a little research I decided to go with Healthy Paws because of the reviews. Shortly after switching my dog became extremely sick and required 2 back to back surgeries and endless trips to the vet. I was regretting switching insurance because I was afraid that some of the claims (5 total) would be denied. Well I was extremely happy at the service and amount I received back. I would definitely recommend this company to anyone looking for pet insurance.

The past year Healthy Paws has downgraded their customer service. The representatives are not as helpful. Claims are denied, that were paid in the past and more times than not appeals must be filed which take forever to resolve. Claims submitted in the past used to take a week or two for reimbursement now they take over a month. Some Sit for a week before they are even acknowledged. Often there are delays that set the claim back, meaning they need clarification or more information. When the information is included. And don’t think you can call Healthy Paws and speak to a representative without a ridiculously long wait. I’ve waited hours before. Rest assured they take your monthly premium on time with delays. This company has become very frustrating. I switched my puppy to Trupanion from Healthy Paws because it is more reliable, There hours of operation are restrictive, they are not available 24 hours a day like others. If you have an emergency and need to speak with Healthy Paws the could be unavailable. Healthy Paws blames the summertime on these conditions, my response is hire more people if more people are filing claims. Very disappointed in Healthy Paws!