5
out of 5
POSTED: | BY: Martha
A Caring and Responsive company
Healthy Paws provides excellent customer service and their response time for reimbursement is excellent. They accept the claim without hassle and reimbursement came within a week of filing my claim! It was such a relief when I recently had to hospitalize my little dog to know they would be there for me. It made decisions infinitely easier for me! I even got a follow up e-mail from them asking how my dog was doing. Very sweet. My only suggestion is that they cover exams as well - especially those in the service of an illness or injury. There is no way to get treatment without the vet examining the dog! I can (almost) accept them not covering well-visits - although I wish those were covered too, but when a dog is sick it is a necessity.