5
out of 5
POSTED: | BY: Beverly
Extremely pleased with performance and compassion.
Our 11 year old English Lab had some serious issues which we later found out was from a bigger than grapefruit sized mass in his abdomen. He was rushed to the emergency vet after having projectile vomiting and not being able to defecate. The entire encounter has taken a month and several visits to the emergency vet ending up in surgery. Healthy Paws responded within a week of submitting the first invoice and we had a check. They also emailed us on several occasions to check on our boy. We have been reimbursed very quickly, usually within a week. They have shown a lot of compassion and understanding on this terrible journey and have been with us every step of the way. I highly recommend them for your pet's insurance protection. The only negative I would say is, they don't cover exams. It would be nice if the covered emergency exams as every visit we had to emergency had a pretty high exam cost.