Healthy Paws | Pet Insurance Review

Their customer service is really hit or miss and when it misses it’s just about as bad as it gets. I was a customer for 4 years have recently been corresponding with a customer service rep for the past month. He is slow to respond, doesn’t answer any of my questions, doesn’t follow up, about half of his responses are clearly standard copy, shows no empathy and is just generally not willing to help. I also called their help line and the people were friendly and helpful, but gave incorrect information and they too didn’t follow up with a response when they had said they would. There were many, many ways to come to the eventual resolution and I really wish the customer service rep had taken one that was customer service oriented. I wouldn’t recommend their service based on this experience. My account number was 310230-1.

Exceptional customer service and super quick claim reimbursement. Our cat had major hip surgery and Healthy Paws processed the claim within 24 hours of receiving it. Every experience with them has been excellent.

Healthy Paws is so easy to work with. My dog had a major surgery so I called to make sure that it would be covered. The lady was super nice and helpful and answered all of my questions and made me feel at ease that what I was paying the vet for would in fact be covered. Once I submitted a claim, it was processed within a week and I received a reimbursement check in the mail shortly after. This was so important to me considering high credit card interest rates on a high charge that I would be facing if I did not receive this reimbursement in a timely manner. I will never cancel my Healthy Paws insurance and am so glad that they were able to help me cover this surgery that I otherwise might not have been able to do for my sweet pup! Thank you, thank you, thank you!

Great company! They have excellent customer service, quick turnaround times for claims and reimbursement checks and they are kind and compassionate. I would highly recommend Healthy Paws to anyone that is wondering if pet insurance is worth it - it 100% is worth it and it's important to do your research and choose the right company. I'm so glad I chose Healthy Paws and have been able to give my pup the care that she deserves. Thank you, Healthy Paws!

Dog owners for 30 years, we never had pet insurance before last year. We had occasionally checked out other pet insurance plans and decided against them. Last spring we adopted a pup from a rescue agency that recommended Healthy Paws to us. After reviewing coverage options, we decided to try it for a year and signed up. In March, our pooch dislocated his right patella and tore a ligament. This required expensive surgery to repair. We were very pleased with how easy it was to file a claim with Healthy Paws and how quickly it was processed. We appreciated the excellent communication from the members of the Healthy Paws team regarding the claim. We have also valued the warm tone of the emails and the kind words expressed about our pooch. We will be continuing with Healthy Paws!