Fetch Canada | Pet Insurance Review

I appreciate the service received from Aileen the Pet Advisor. Aileen was professional, efficient, took the time to listen to my needs and offer me the plan that works best for my pet needs. I signed up with the service and look forward to a positive customer experience with Fetch.

I called the company to ask a couple of questions about the Fetch pet insurance and OSPCA. I had the pleasure of speaking to Amanda, who helped me with my questions in such a kind and heartwarming manner. I'd recommend her to anyone wanting to know more about the Fetch Pet Insurance programs.

Joshua Sabado was very helpful, efficient and patient in helping me with all my concerns and questions!

If I could give 0 stars, I would. Absolutely scam of an insurance company. They charged us for 5 months and when our pet finally needed to be taken in for UTI they denied the claim. They said we didn't have a checkup in the 12 months prior to enrolling or in the first 30 days -- which is something i told them during the onboarding because he's only 2 years old, we only had to take him in for the first year of neutering and vaccinations. If the initial checkup is a mandatory requirement for any claim in the first year to be successful then why continue taking my money? Why not mention it several times? why not remind your customer? Why not train your sales reps to emphasize this? I spoke with three sales rep during onboarding and an agent before the day of his emergency surgery and they said everything looks fine. DO NOT GO WITH FETCH, their customer service is atrocious, and their policy misleading.

The agent I spoke with was very patient and respectful. She addressed all my concerns in great detail and was very helpful. Fetch insurance provides all the coverage and benefits that my fur baby needs that allow me to feel secure.