Fetch Canada | Pet Insurance Review

Beware--they will adjust your yearly premiums (which I expected) but they also adjust your COVERAGE which is not what I initially agreed to. This is absurd, being dropped coverage, increasing deductibles, and increasing premiums too! Totally not worth it for the coverage you get (ESPECIALLY in a high cost of living area, where their max payout doesn't change but premiums do), there are better options out there that direct bill as well. And they make it difficult to cancel as you have to call. Will never get for another pet or recommend doing so.

I have never come across a more criminal organization in my life. I know countless people using other insurance companies who aren't paying the absolutely ridiculous fees I am. My dog is a healthy 5 year old, and while he is a French bulldog, so that means he comes with a higher premium to begin with as it's a problematic breed, I am FLOORED and what I am being asked to pay. This dog has had ONE claim in the year 2025. ONE. For $1600 dollars. I was already paying $295 a month for 80% coverage which is WAY more expensive than anyone I know. I just received an email today stating they have bumped up his monthly fees to $416. FOUR HUNDRED AND SIXTEEN DOLLARS A MONTH. WHEN WE HAD ONE CLAIM FOR THE WHOLE YEAR? THIS IS HIGHWAY ROBBERY. In what universe can someone afford to pay that for their dog. My other dog, also a French Bulldog, I am paying $355 a month for 70% coverage. She has had many claims, so I understand her premiums go up slightly but I was already outraged and incredibly UNHAPPY at $355 dollars a month. My sister is with Trupanion and has an unlimited annual limit and is paying 240 a month for TWO cats that have made TONS of claims. I have a friend who is with a different company and has an English bulldog. This dog has been RIDDLED with issues all of its 9 long years of life. My friend has had an increase from $80 to $145 dollars OVER HER NINE YEARS OF LIFE. My Dogs are 5 and 5 and a half. MAKE THIS MAKE F***ING SENSE. I would never ever recommend this company to even my worst enemy. They are a greedy corporate villain and I am disgusted as a customer. I am now considering ALL options to be able to leave this nightmare of an insurance company. SHAME on FETCH PET FOR BANKRUPTING PEOPLE!!!!!!!!!!!!!! I am sure the CEO is in his 200 million dollar yacht laughing at my comment as we speak.

Helped me with all my questions and gave and sincere opinion on what’s best for my cat! Truly made my decision at that moment when I felt that great customer service.

Two major complaints. The first is that we lost hundreds of dollars in our first year because we didn't know that they unreasonably do not pay out if you don't submit the invoices within a very short period of time (rather than the full year). We held off submitting because our dog was still experiencing health issues so we thought we would submit after we knew they were resolved. Second, we just received the notice of our third year's cost. It is 26.5% higher than the previous year! There is no universe where a three year old dog has a 26.5% higher risk than a two year old dog. I would not recommend Fetch to anyone.

CSR was amazing to talk to: willing to answer my questions with NO rush, very informative, well educated on product and willing to go with whatever I wished without any real pressure of sales tactics. Which is what sold me, to sign up immediately and not wait any longer.