Fetch Canada | Pet Insurance Review

Got Fetch pet insurance for our new puppy, Generally a bad experience. Coverage amounts were frequently less than expected, and often required a lot of back and forth documentation to get even partial coverage. Most egregious situation was when our dog had a sore tail that he was biting at at 11 months old they refused to cover the vet assessment because he was noted to be scratching at his new collar on his first assessment, so it was a "preexisting condition". At the time I asked them not to renew when my policy ended. Then, when my policy ended, sure enough I got dinged for an annual renewal fee. Then when I called to get it reversed, they said they would only prorate me 11 months because I was already committed to continuing for at least another month. Ridiculous.

Fetch offers great value for your money. Justin was incredibly helpful and informative. He provided his number and I was able to call him back directly when we were ready to begin our coverage.

Worked with Carla who explained things very well.

While I don't revel in the premium increases (who does?), I certainly understand why. I never really needed the policies while my dogs were younger. That being said, I sure need them now! Great customer service, document submission is painless and I love the quick reimbursement. You also get discount and promo offers for other companies. And, some companies offer discounts for Fetch. I don't know how the other pet Insurance companies are but Fetch is terrific.

Lauren Morton was my rep and it was fantastic talking to her about my pets insurance needs. Lauren was patient, attentive and very helpful. Being a first time pet owner and taking insurance for the first time, I had several questions and had to talk to her more than once to get clarity. Lauren showed immense patience and care to answer all my queries and did a fantastic job. Fetch has given me the best premium rate and their website is clear and very helpful. No hidden charges or taxes to add on thereafter is a major bonus for me when making a decision.