Fetch Canada | Pet Insurance Review

Josh was such a pleasure to deal with. He was clear, concise and so polite. I wish all my phone interaction with companies were like that!

When dealing with this company it is important to realise they will try everything to not try and pay for rehabilitation after surgery even when told it would all be covered. I highly recommend choosing another company such as CAA, vet board insurance or true panion. Absolute nightmare and they do not care about your well-being or your pets just about your credit card number and charging it on a monthly basis. This is especially disappointing because I did my due diligence, calling them to make sure the surgery and rehab would be covered, these calls are supposed to be recorded you can very easily go back to hear what was said. But it's easier for them to brush you off because they know that you won't be able to go anywhere else since it's now considered a pre-existing condition. Great job Fetch, you definitely know how to use the system to your advantage.....

It has been great for my little Apollo since we enrolled him and we are adding one more. Great coverage. Very helpful customer service.🤩

Karley was wonderful! So helpful and asked lots of questions about our pup just to keep the conversation going. Really impressed with her and with fetch, i wish we had started with fetch instead of trupanion with our other dogs!

I talked to Kaitlyn from Fetch to get some advice as to changes I could make to my pet insurance that would help to make it more affordable for me.She gave me some good advice about what I could do to lower my premiums and also some changes she recommended I don't do. She did not rush me to make decisions and gave me time to voice my concerns about the cost of pet insurance. One aspect of Fetch insurance I dont like is that I need to pay my deductible every year even though my dog has an ongoing condition with arthritis. Other than the deductible issue I can say that I've been very happy with the claims process over the many years that I've dealt with Fetch. I was also very pleased with the help and patience Kaitlyn had with me as I voiced my concerns.