Fetch Canada | Pet Insurance Review

Again the customer service has been excellent. Amanda was a great help in dealing with the situation i was calling about. The wait for an agent was reasonable and I like how the agents talk about our pet by name. Thank you again, Fetch, and all the staff. Don Fraser

Great pricing that’s actually affordable, very inclusive coverage, and my advisor Justin Worthington, was incredibly helpful throughout the process. Highly recommend!

In the wellness benefits FAQ section it says... "Is there a waiting period for wellness coverage?" and the answer says.... "NO, THERE IS NO WAITING PERIOD FOR FETCH WELNESS. You can submit wellness claims on or after the effective date that’s given in your enrollment confirmation email. IN OTHER WORDS, YOU GET WELLNESS COVERAGE ON OR AFTER THE DAY OF ENROLLMENT" 2 out of those 3 sentences imply that the coverage will be available immediately or (at the very least) the day after. In the email I received after signing up, the first sentence says "[your dog] NOW HAS THE MOST COMPLETE COVERAGE" Everything up until this point made me feel I had coverage so I took my dog to the vet. 2 claims were denied as a result. I go back and check the confirmation email and 7 lines down from them saying "[YOUR DOG] now has the most complete coverage", it says that the enrollment date is actually 2 days after the email date. When I called in they said "oh yeah coverage always starts 2 days after enrollment" THAT SEEMS LIKE IT WOULD BE HELPFUL INFORMATION FOR PEOPLE SIGNING UP TO USE THE BENEFITS. It's known information within the company that it starts 2 days after signup and they do not share that with the customer. This is purposefully confusing language.

I had a good experience in registering my cat for Fetch insurance. The customer service was so accomodating and kind. She explain everything. I haven't experience claiming yet but Im confident its going to be easy because of the app. I have a peace of mind having this insurance.

Excellent customer support agents. However the AI is not personable and takes away from the experience. Difficult to find a working phone number and an agent, but once through, the agents were excellent as I mentioned.