Fetch Canada | Pet Insurance Review

Submitting our claim for our dog’s porcupine‑quill incident was very easy, and Fetch kept us updated with frequent notifications. The refund arrived in a reasonable timeframe, which was great! One thing to note: our dog needed follow‑up visits, and because the timing crossed our annual renewal date, we had to pay the $300 deductible TWICE for what was essentially the same incident. This was our only claim in the six years of our dog's life, so it was an unexpected surprise. Overall, the process was smooth, but I’d encourage new customers to double‑check whether their policy uses an "annual" or "per‑incident" deductible so there are no surprises.

I called Fetch Pet Insurance to add another pet to my policy, and the process was super easy. Karley was kind, efficient, and answered all of my questions clearly. She made the whole experience quick and stress-free. Great customer service!

If you are looking to get fetch pet insurance because you take care of your pets by doing annual vet visits, feeding them high quality food, and exercising them daily as well as have access to a good vet that doesn’t price gouge you with overnight stays and unnecessary tests and your pet is healthy and young. Then this is the review for you. You are 100% better off putting the premium that fetch charges you into a savings account rather than paying it to fetch as you will not get anything back on the annual vet visit unless you do teeth cleanings with your vet and the deductible will prevent you from getting any money back on random small vet visits. I would say this service is only helpful for pets that have not received neutering/spaying and initial shots and for people that haven’t considering going to a local adoption center to have this done. Additionally any pets that spend time outdoors will benefit from this service for the bigger emergencies that come along with spending time outdoors. Also this service may be beneficial if you find brushing your pets teeth difficult then the dental plan may be worthwhile. But unfortunately if you are getting this after those initial costs or because you are an excessively diligent pet owner you will have saved up enough by saving the premium yourself to pay for any accidents that occur.

Aileen did a fantastic job explaining pet coverage for my cat. She answered all of my questions thoroughly and was very professional.

Amanda has a pleasant demeanour and was helpful in helping me make a policy change.