Fetch Canada | Pet Insurance Review

I’ve had a few experiences with Fetch before, and unfortunately, they were all unpleasant. I was ready to give them one last chance, and I’m so glad I did because I had the pleasure of speaking with Amanda. She was incredibly kind, patient, and helpful. She took the time to answer all my questions and explain the coverage details clearly. In the past, the customer service I received wasn’t great—it actually made me want to cancel my insurance. But Amanda completely changed my experience. She went above and beyond, making my day a little better just by being so professional and friendly. We need more people like her in customer service! Because of her, I’ll be recommending Fetch to all my friends with pets.

A little frustrating to set up the account, but I completed it eventually. Now, let's see how they perform.

If I could give zero stars I would. They totally f’d me over: 1) they issued me two policies instead of adding wellness to mine 2) they then rejected my wellness claims stating that they are not covered in my policy because I had two (which their sales person actually advised me on) 3) when we escalated the issue it took 3 months and still no resolution I have cancelled my policy now and going with another provider. Please do not go with them!! Keep yourself and your pet safe by sticking to a better provider. Luigi knew what was up with these insurance firms

Josh was a pleasure to deal with, all my questions were answered.

Super friendly and helpful. Answered by question which allowed me to purchase my dog insurance policy with confidence.