Fetch Canada | Pet Insurance Review

Josh helped me better understand the insurance coverage and answered all my questions while on the phone or via email. He also helped me with my technical issues quickly during the purchase process. He was friendly and professional. Thanks a lot.

Excellent customer service experience. Amanda was the person I chatted with regarding some specific questions about the policy - and she was knowledgeable, informative and personable which made the entire experience fantastic and got me confident enough to go ahead and sign up for the coverage.

Josh was such a pleasure to deal with. He was clear, concise and so polite. I wish all my phone interaction with companies were like that!

When dealing with this company it is important to realise they will try everything to not try and pay for rehabilitation after surgery even when told it would all be covered. I highly recommend choosing another company such as CAA, vet board insurance or true panion. Absolute nightmare and they do not care about your well-being or your pets just about your credit card number and charging it on a monthly basis. This is especially disappointing because I did my due diligence, calling them to make sure the surgery and rehab would be covered, these calls are supposed to be recorded you can very easily go back to hear what was said. But it's easier for them to brush you off because they know that you won't be able to go anywhere else since it's now considered a pre-existing condition. Great job Fetch, you definitely know how to use the system to your advantage.....

It has been great for my little Apollo since we enrolled him and we are adding one more. Great coverage. Very helpful customer service.🤩