Fetch Canada | Pet Insurance Review

I had Fetch for 2 years. I submitted my first simple claim and they kept asking for medical records but my dog was never seen by a vet except for the claim I submitted. I called and emailed several times and got no where!!!! Cancelled my policy also after referring my friends to Fetch I told them to use some other company!!!

I must say I am extremely disappointed with the service I received. I submitted my SOAP notes and invoice, but unfortunately, my experience has been far from satisfactory. It has been over a month now, and I am still facing issues with the claims process. Initially, I provided all the necessary documents as requested, but the they keep asking for additional document without providing clear guidance on what is missing. This lack of clarity has left me feeling frustrated and helpless as I don't know what else to submit. To make matters worse, the customer service representatives have been unhelpful and seem disinterested in resolving my concerns. They repeatedly assure me that they will contact the claim department, but I have yet to see any tangible progress. At this point, I am seriously questioning whether the effort and time I have invested in this process are worth it. The whole experience has been arduous and has left me feeling let down.

I was given all the information necessary to make a decision. My problem is that Fetch sent me renewal notice for my insurance at a certain rate and then went ahead and increased by more than $20. A month without even notifying me of the change. Otherwise..... good company and good help from the operator.

Customer Service Kelsey, was able to explain everything in a matter which I was able to understand... Great job...

My boy Parker has been insured with ‘Fetch’ formally Petplan etc… Although, there have been many changes with names and application features. Lucky to say that ‘customer service’ has not changed. Next month will be Parker’s fourth policy renewal. Hopefully this continues into his senior years. 😛 Speaking to Brianna and Kelsey today was stress free. Both young ladies were professional, knowledgeable, and an employee every company hopes to have representing them. Happy ‘Human Dad! to Parker (Boston Terrier). Richard & Parker Vancouver, British Columbia 🇨🇦