Embrace | Pet Insurance Review

We just ended our first year of pet insurance. We chose Embrace because we could customize our coverage for our four cats and because of Embrace's reputation with our vets. The staff is quick to respond to questions, and we had many. Embrace is strict about determining pre-existing conditions, which has been a bit frustrating, but reasonable in setting a time period for them to disappear. We have had one claim for an injury in December that was just processed accurately. We expect a check shortly. We suggest requesting a medical review when coverage begins to expedite any claims later so Embrace has already reviewed the original information from the vet.

Our pup recently visited the vet for a vaccination booster and then visited for another vaccination booster and a sick visit - a total of three claims. The vet submitted the forms on both occasions and, for the second visit, submitted both wellness and sick visits together. Embrace sent an email to me and politely told us that wellness and sick visits should be submitted separately. On reading that sentence in the email, I sighed, figuring that I would have to resubmit. But to my surprise, the email continued by telling me that Embrace separated the claims, and I would receive separate emails for each claim. I didn't have to resubmit anything. It is a pleasure to deal with a company that makes paperwork easy. All three claims were handled promptly. Kudos Embrace!

I have 2 Yorkies that needed their shots and blood work in prep for dental cleaning. I put in a wellness claim for each dog and was contacted almost immediately to let me know my claim was received and would be taken care of.In less than a week a check was sent for each dog. I like the way that I am given a personal response and they follow up to make sure that I received the check.

I have already referred two friends to Embrace

We've been with Embrace for 4 years, 3 labs (including 2 puppies) and have had ZERO complaints. They have been a wonderful partner to us, our pets, and our vets. With Embrace, we don't worry about taking the dogs to the Vet "just in case" - any more than we do with our actual children. And with lab puppies it has been a prudent decision. We've been through shoulder surgeries, stomach pumpings, and scabbies - and that's just with one of the dog's! We would no sooner go without health insurance for our kids, than go without Embrace for our dogs. Thank you SO much!