Embrace | Pet Insurance Review

I recently enrolled our two Silky "Terrorists" in Embrace's Wellness and Accident/Illness Plans after my previous insurer (Purina) exited the business. I found the enrollment process to be straight forward and easy and the communication with Embrace to be excellent. Subsequently, I took advantage of the Wellness Plan to have both dogs' teeth cleaned and was delighted to receive full reimbursement with 10 days of submitting my claim. I have been impressed by the efficiency of the claim submittal and review process, and the personal touch that the "Embracer's" extend in communicating with clients. Virtually all business is conducted electronically and Embrace really emphasizes keeping the client up to date on the status of claims. I purchased a high deductible policy to protect against the expense of catastrophic injury or illness, and I hope I never need the coverage. If, however, I do need it, my experience with Embrace thus far would suggest that the company will fair and responsive. The monthly e-mail news letter is also a great feature which I share with friends. Embrace, keep up the good work and try to maintain a personal touch as your business grows, as I believe it will.

Claim reps are very polite, helpful, and professional.

I have been carrying Embrace Pet Insurance for the past 3 years and I am very happy with their coverage and service. I have 4 animals -- the 2 younger ones are with Embrace. The 2 older ones were insured when they were young with a pet insurance company that was "the only game in town" at the time. I regularly have to call the old company as they deny a lot of claims. It almost appears that if it's not laid out to them very clearly and they are confused, they will opt to deny rather than find out more information. I have never had this problem with Embrace. They have been exceptionally good in handling any claims that I have sent to them.

This is my fourth year with EMBRACE. I did not find the wellness worth the money. However with one of my Westieshaving Addison's disease, it is definitely very good. I've not had any trouble with claims.

Our Boston Terrier began to suffer from significant pain while walking, sitting and beginning to cry while sleeping with constant shifting. With the confidence of having Embrace insurance, we were able to have the necessary diagnostic procedures done to learn that she has several severely herniated discs that almost completely impinge her spinal cord. With Embrace coverage, she is having laser therapy to reduce the inflamation and pain while we prepare and plan for the invitable spine surgery. I made the best decision ever when I choose Embrace insurance 4 years ago when I adopted her ! I shudder to think how I ever could have provided the necessary diagnostic and medical treatment needed to bring her back to her good quality of life. My husband is finally convinced that it was one of the smartest things I did over the 36 years that we have had dogs; we only wish that I had had it earlier for my previous wonderful dogs.