Embrace | Pet Insurance Review

I was not going to purchase pet insurance when Lucky came into our family... once he became a part of our family(2 days later) I researched all the options out there and chose Embrace. Best Customer/claims service,ever. If you love your pet like family, Embrace is the way to go... don't forget to purchase the wellness benefits... no surprises.

I submitted my claim for wellness care and within days was approved and notified that my reimbursement was on it's way. They even encourage direct deposit of the refund.

My silky terrier recently has had two fairly serious procedures, knee surgery and removal of a cyst. Both times embrace processed my claim quickly and covered the vet expenses as outlined in the insurance plan (80%). I highly recommend them to all pet owners who would spend whatever was necessary to heal their pet.

I went to have routine wellness care for my 4 yr old Pharaoh hound mix, Max, and after submitting my claim, Embrace got back to me within a few hours! They were great in communicating everything I needed and how the process worked. I feel as though I was treated like an actual person with a real pet, unlike most insurance companies where you are just a policy number to them. I appreciate their help and anticipate great service in the future!

Embrace has been fantastic. Our cat Willow died after a two-week sudden illness. There were ED visits, home visit, more ED visits, inpatient critical care stays.... it was really adding up. But I just couldn't give up without giving her a chance to respond to treatment. But she just was too sick to come back to us. I was maxing out the credit cards, but I knew I'd get some back once Embrace started processing the claims. After she died, the claim process was easy and efficient. No additional emotional trauma fighting with carriers for coverage. About a week after submission, the checks began to come in the mail. The credits cards are looking better and better. Also, a week after Willow died, a client of my husband's told him that based on our recommendation, she insured her cats with Embrace and had an expensive hospitalization that was covered. My husband got a big tip from her. So, basically, thanks Embrace. I'd give back all the money for one more day with Willow. But you made one of the worst months of my life a little bit better.