Embrace | Pet Insurance Review

Personally, I am very fond of Embrace - they have helped me with my furry family for almost 8-9 years now. Ginger is complicated, and from a simple health wellness exam sometimes comes many other things that are going on that she needs to have addressed. Some of these issues, are her ongoing illness's, primarily around issues of allergies and UTI infections. So, Embrace stands bold in helping me sort through the complications of illness and health wellness, two very separate things, and I remain grateful.

As in- I fully embrace this company and the service I've received in the short time I've been insuring my dog with you!! From the initial inquiries about coverage to my first (and only) claim-- the staff have been uniformly helpful and clear. All my questions were answered and my claim was promptly researched and paid. I'm going to insure my cats thru your company based on the help I received with my dog. Thanks again. Elizabeth

I own two cats and we haven't really used the insurance to its full potential other than yearly visits but still figured it was a good idea to have. My cat Kadabra was recently diagnosed with diabetes and needed multiple vet visists to check his blood sugar as well as a prescription for insulin and his syringes. Submitting the claim sheets were so easy since my vet does it for me and I have had updates from Embrace about each claim form I submitted. They have made this transition to a higher care level for my cat smooth and effortless. Thank you so much!!

Spent many hours researching pet insurance companies, and Embrace was #3 in the Consumers Advocate website. Picked Embrace because in addition to accident/illness insurance they also carried a wellness plan. Paid my first premium on July 31st. Had my first claim on 8/11/2014 for wellness benefits. Receiving my first claim check tomorrow. Signing up for insurance is easy. There website is well designed and easy to use. Happy I picked Embrace over all the other insurance companies out there.

My dog as 1 year old and unfortunately broke a leg. She got a surgery and now is fine. I contacted Embrace to be reembursed. Long story short... Embrace wanted a "detailed" report from every single time she had visited a vet... The criteria of what "detailed" is, only Embrace knows... And whatever to I had on record or the vet(s) sent was never enough. It took me over one month of calling to get it sorted. It is worthwhile to mention that everytime I called, I had talked with someone new on the call center that "repeated" the same speech for me to keep asking the vets. When I asked a supervisor or someone "in charge", they were never available to talk on the phone or to call back... I imagine if my dog was 5 years old. I would never be able to find all the "detailed" reports Embrace wants... I really felt that they were doing all possible to delay and prevent paying. in summary, i don't know if Embrace is better or worse than other pet insurance but I had a really BAD EXPERIENCE !!!