Embrace | Pet Insurance Review

We have both our dogs covered with Embrace, while they have always been generally healthy in the past year they both had odd illnesses pop up. Earlier this year, our lab had a bad cough and was breathing heavily with what turned out to be allergies. Just recently, our 9 year old Doberman collapsed and is having heart issues. Not only did Embrace reimburse us for the expensive tests that had to be done, but their claims portal was so clear and up to date along the way, it made the entire process so much more reassuring for us in a time when we have been very stressed out about their health. After hearing horror stories from friends about their experiences with pet health insurance, I feel so incredibly fortunate that the research I did paid off and Embrace has been nothing short of amazing.

Love this company, they are great. Always there to help, quick payments.

I was pleased that I did receive my claim pay out but I was some what disappointed it was so low. I paid over $300 dollars for my dog who had hook worms. I only received 24.84 when my plan says I will receive 80% of what I paid back. I do however really like the company and have always had positive interactions with them. I also appreciate the affordability of the plans.

Since the very beginning, the Embrace team has been the epitome of helpful - patient and thorough with explanations, friendly and very resourceful. My pup was recently taken in for surgery to remove a potentially malignant tumor. The Embrace team - from initial call to understand coverage all the way through the final claim, was wonderful. They always inquired about how my dog was doing and were immensely kind to me as well, a blessing during a scary and sad time. They care and it shows. I had some questions during the final claim processing and Ashley Perez who was supporting me was unfailingly helpful. She helped me understand some things about my case and also helped me understand some things in the policy. She never once said "please go read your policy." She actually helped! I'm beyond thankful for the financial support of Embrace, but more importantly, for the friendly personal support they provided during a trying time. I'm SO thankful to have them on my team!

Every interaction I've had with Embrace customer service reps has been extremely pleasant, helpful and involved zero fuss. My first serious reliance on this insurance did take a bit of time to process, but with a follow up call it was taken care of right away. I received a check for the correct amount (less deductible and my percentage obligation) very shortly afterwards. With 4 aging fur kids, it provides extraordinary peace of mind to know I have Embrace insurance for whatever may arise. Wish I'd had it all along. To those considering ... do it. You'll be glad you did.