Embrace | Pet Insurance Review

I work with dental insurance every day, so I truly appreciate timeliness. Embrace always is prompt - whether it is in their claim processing or responding to a question I have. I've had animals for the past 11 years, and I've had 3 other insurance plans - Embrace is the one I recommend to anyone I talk with about pet insurance.

Sometimes I think the dogs that really need us find us, because when a new furry member of our family joins us, we immediately insure them with Embrace and undoubtedly something will happen that would not have been possible to treat without insurance. But Embrace never blinks an eye and not only pay in a timely manner, but asks how my dogs are doing in a way that tells me they genuinely care. They've been there to pay us over $10,000 to help fight a battle we ultimately lost with one of our Dane, to get us through an emergency splenectomy with another and they regularly reimburse me for the acupuncture treatments for my old Dane girl with arthritis. I would never have a dog without being insured by Embrace.

It was very easy to process the recent claim that I submitted. The payment was within a few days of my dogs procedure. There was no surprises and it was a pleasure to deal with Embrace. I would highly recommend Embrace for your pets health insurance.

After considerable research of various insurance companies (I'm obsessive about researching big purchases), I selected Embrace. I was not disappointed. During sign up, as is typical of sales depts. pretty much everywhere, I received excellent customer service. When I had to ask clarification questions regarding how to best sign up my new puppy, the agent was patient, knowledgeable and pleasant. So far so good... It was the phenomenal customer service that came later that really blew me away. I had problems getting my claim forms in, and the gentleman I spoke to was kind helping me sort that out. He also advised me about getting the puppy check-up form completed to decrease the waiting period before my new fuzzy friend was covered. And here is the cool part... I left papers to be signed at my vet, and in spite of the very nice reminder calls from Embrace about faxing them in, hadn't yet gotten around to going back to pick them up. Here is the amazing part...EMBRACE CONTACTED MY VET DIRECTLY AND HAD THE VET SUBMIT THE FORM FOR ME! :) :) Essentially, being like, "Lets finish this file and make sure this client get's her refund in a timely manner... even if she is a slacker when it comes to paperwork." Wow. They could have easily sat around letting my file get dusty waiting for me to complete my end of the paperwork, but they went above and beyond to make sure I was getting my check in a timely fashion. Thanks Embrace! You are efficient even when I'm not. :)

I have been with VPI for a long time and have become increasingly dissatisfied with them. While my premiums have increased the amount I am reimbursed has decreased. When we got our newf 2 yrs. ago I researched many companies and was very impressed with Embrace. Many options are available and the benefit statements are so easy to read (unlike VPI). And the people I have dealt with have been wonderful-they really care about our pets. Unfortunately our other dogs have some pre-existing conditons-otherwise I would have switched them to Embrace in a heartbeat. All our future dogs will be insured with this company.