Embrace | Pet Insurance Review

I am very happy with Embrace. I never knew about pet insurance until after my brother had problems with his two dogs and ended up spending thousands of dollars. After everything he went through, he recommended I get embrace in case I ever needed it. My dog is only 4 and was completely healthy. Several months after purchasing the insurance she started collapsing. I thought it was seizures and took her to the vet, only to discover that she'd developed a heart problem. Thousands of dollars later, I am very happy with embrace and recommend them to everyone. I feel like I can take care of my dog and give her the medical attention she deserves. One thing I would recommend though is getting the medical history review right when the insurance is purchased. I feel like this would speed up the first claim, as it takes awhile for them to get records and review everything after the first claim is submitted.

I had to cancel my previous pet insurance when they refused to cover any of the $1500 vet bill incurred when my dog (then a puppy) was poisoned. VPI cited a coding error on behalf of the Emergency Vet and I couldn't get either one to help me resolve the matter. Needless to say, I was pretty skeptical when looking for my next insurance. Embrace has been nothing but a breeze to work with. When my 8 yr old Golden got cancer, at first I was worried that they wouldn't cover this or that, but much to my pleasant surprise, they covered everything, no questions asked and I had a $100 deductible credit for having not met the deductible the past year or two. Every time I called, the representatives were helpful, kind and supportive. When my boy passed, they "lit a candle" on the irememberyou.org website one month for free. This was a touching gesture, but not as touching as the personalized card signed by five employees that I received after canceling my policy. This company is amazing. I will absolutely use them again once I get another fur baby.

Unfortunately our 3 y/o Rottweiler needed to have TPLO surgery. Embrace helped with all our needs & were very professional and extremely helpful with all aspects of our experience. We are very pleased to have them on our side & would recommend in a heartbeat!! Thanks for taking care of Morgan and making decisions on her care just a little easier! She is recovering well & we thank everyone!!

I have been an Embrace member for 7+ years and every time I file a claim, they are prompt and courteous. I love that they acknowledge when the claim was received and will let you know timing of reimbursement payment. It is easy and efficient. I am so pleased with their customer service and have recommended Embrace to my friends over the years and will continue to do so. Thank you!!

I love Embrace Insurance! The representatives on every level are very kind, thorough and professional, and they go out of their way to help you. In one case, too, I needed to be reimbursed very quickly, due to my fixed income, so I made a special request for them to expedite my numerous claims and they did! I don't know how Embrace makes every customer feel special, but I believe their excellent customer service- which adjusts to each client's needs- is a big part of the reason they're such a great company. Thank you, Embrace!