Embrace | Pet Insurance Review

After considerable research of various insurance companies (I'm obsessive about researching big purchases), I selected Embrace. I was not disappointed. During sign up, as is typical of sales depts. pretty much everywhere, I received excellent customer service. When I had to ask clarification questions regarding how to best sign up my new puppy, the agent was patient, knowledgeable and pleasant. So far so good... It was the phenomenal customer service that came later that really blew me away. I had problems getting my claim forms in, and the gentleman I spoke to was kind helping me sort that out. He also advised me about getting the puppy check-up form completed to decrease the waiting period before my new fuzzy friend was covered. And here is the cool part... I left papers to be signed at my vet, and in spite of the very nice reminder calls from Embrace about faxing them in, hadn't yet gotten around to going back to pick them up. Here is the amazing part...EMBRACE CONTACTED MY VET DIRECTLY AND HAD THE VET SUBMIT THE FORM FOR ME! :) :) Essentially, being like, "Lets finish this file and make sure this client get's her refund in a timely manner... even if she is a slacker when it comes to paperwork." Wow. They could have easily sat around letting my file get dusty waiting for me to complete my end of the paperwork, but they went above and beyond to make sure I was getting my check in a timely fashion. Thanks Embrace! You are efficient even when I'm not. :)

I have been with VPI for a long time and have become increasingly dissatisfied with them. While my premiums have increased the amount I am reimbursed has decreased. When we got our newf 2 yrs. ago I researched many companies and was very impressed with Embrace. Many options are available and the benefit statements are so easy to read (unlike VPI). And the people I have dealt with have been wonderful-they really care about our pets. Unfortunately our other dogs have some pre-existing conditons-otherwise I would have switched them to Embrace in a heartbeat. All our future dogs will be insured with this company.

I recently adopted an 8 wk old puppy and now at 15 wks she is healthty and happy. I had a Shepherd Collie mix before and used VIP insurance. I think insurance is a necessary and responsible part of pet ownership. The problem I had with VIP was their fee schedule. What they considered usual and customary fees were archaic. I have not seen some of their fee expectations in years. I love that embrace take a more resonable approch by setting their their fees regionally. I also got the wellness plan and love that I can choose from the services covered what I want to use this plan for.

Topnotch customer service. I had an issue with a claim and actually spoke to the CEO! That's true customer service.

This was my first claim submitted and I was quite surprised at the amount of return. They were very prompt and covered more than I thought would be covered. I was a little disappointed in that they didn't cover a certain medicine and test for his dry eye condition because it was a previous condition. I feel that this medicine and test, like heart worm and flea medicine, is a preventative medicine...it helps to prevent it from getting worse and costing more to cure or releave. But overall I so far can't complain.