Embrace | Pet Insurance Review

My 9 year old Doberman female and best friend went through a five month period of decline and weight and appetite loss. It started with what was an apparent incontinence. My Vet did go down the rabbit hole as she continued to lose weight. She was drinking 24 ozs of water and having numerous accidents. She was also not eating. We finally took her to an internal medicine Vet. They would not let her go home. Emergency surgery yielded a ten pound tumor. Extraskelatal osteosarcoma (bone cancer outside of the bones). We were told she would only live another week. Three weeks later she is eating and happy. Embrace never questioned any claim and within one day of submission of claims they responded with coverage approval. They eliminated the additional stress of financial obligation from the already a very emotional and stressful time. Thank You Embrace

Awesome customer service!!

Embrace rejected my legitimate claim, and my Vet has backed me on this that they were totally in the wrong for doing so.

So far, we've just used the Wellness claims for our 4 dogs. Every time I've phoned customer service with a question, the staff have been super nice and helpful. I always got my questions answered without feeling like I was bothering someone or taking too much time. We are really pleased that we chose Embrace, and we recommend you to others whenever the subject arises. Good job, everyone!

My Vet just confirmed that your refusal to pay my insurance claim was inexcusable and there's no justification for it. My dog's incontinence 3 years ago has nothing to do with her developing a UTI. I will share this review in every social media avenue I have access to.