Embrace | Pet Insurance Review

We have been using Embrace and have had very positive experiences with our 8 y/o shar pei Keaton for about four years. We rescued his sister Addison last spring and added her to the policy. Although our coverage has its challenges with her past history and the pre-existing conditions of shar pei, we have been very satisfied overall with coverage, communication and even appealing several claims. The Customer Service staff and the adjusters are articulate, helpful and responsive. We explored changing carriers when we added a second dog but decided that Embrace was still the best choice and have not regretted our decision.

Have only had wellness visits, thankfully, for our two Labs. Embrace has responded quickly and reimbursed us for those charges. Have yet to place a claim for an illness or injury but would expect same level of service.

Embrace was recommended to me and I am thoroughly satisfied with their customer service, coverage, and ease of claim submissions. I have had other pet insurance which was not bad but Embrace is definitely better.

I questioned a denial of a claim made in November. After sending additional information to Embrace my concern was resolved in a positive manner.

My older cat, Annie was on a dry food only diet and started to experience constipation and bloating. Vet gave her some fluids and some samples of both wet food and prescription gastro dry food to mix together and try at home. A few days later, I took her back. She was doing better, and it was decided to keep her on a high quality wet food mixed with the prescription dry. That dry food was expensive, but Embrace covered 80% of the costs! I was pleasantly surprised.