Embrace | Pet Insurance Review

I have been grateful to have Embrace Pet Insurance since my dog was 4 months old. I only obtained this as a precaution and so glad I did! My mastiff became sick with an autoimmune disease at 1.5 yrs old and the bills have been endless. Having this pet insurance has been a life saver. Claim process is smooth, reimbursement deposits have been smooth and customer services is great...truly worth every penny!

Fast, and easy!!

Embrace has consistently provided the most excellent coverage for all four of our pets. I highly recommend them. They are quick to respond and explain benefits.

having a pup I have taken full advantage of the wellness ...and embrace has been wonderful....claims reviewed and paid quickly..... my pup recently had cherry eye and so far Embrace has out done them selves once again... at least I can enjoy my pup and not worry as much about the vet bills... thank you embrace

As I look back at the process we endured in filing claims for Maggie's TPLO surgery in early January 2018, I ultimately am pleased with the end results in having Embrace Pet Insurance. Once a few hurdles were removed, they paid quickly, efficiently, and were ALWAYS very cordial and helpful. My two "less than a 10" issues are: 1. It was extremely frustrating and difficult to get the medical history information that Embrace required when we originally filed the first claim for Maggie's surgery. I don't know if it was a disconnect between our vet and Embrace, or what, but Embrace kept saying they needed detailed medical record information for the full year preceding the beginning of Maggie's coverage. I felt caught in the middle and not able to do what needed to be done. Our vet kept saying they had sent everything requested. At some point, I was told they faxed over 100 pages to Embrace, hoping that will suffice! Regardless of where the problem was, I feel it would best serve Embrace insured pets to require that information at initial signup. Then we would have known what was covered, what was deemed "permanent pre-existing conditions", and what was "temporary pre-existing conditions". We have a second Golden with Embrace insurance, and I am dreading trying to get her detailed medical record information to Embrace. Putting that off for now! 2. Now I am concerned how filing these claims will impact future premiums and coverage. Will just have to wait and see what the coming years bring! Overall, I can't say enough nice things about each and every person that I spoke with, from the day I first contacted Embrace about getting coverage for my two Goldens through getting the claims finally settled. Great group of folks.