Amherst Animal Hospital

Went here for a last minute vaccination for my rabbit before I take him on a trip. Was nervous seeing some reviews specifically about bunnies and negative experiences here. My experience was great the dr was great the assistant was great. They were very gentle with my rabbit and he is at home now resting.

posted: 06/26/2024

Brought my bunny Bruce here when he was going through GI stasis. Dr. Monica was transparent with optional procedures we could take, as well as costs but we didn’t feel pressured like we have at other rabbit vets and said that the medication would stay the same either way. She answered all of my questions & was very reassuring at a time of high stress. Spent $200 for the exam & medications and after a few days my baby was completely healthy! The receptionists and assistant were also very warm and friendly. 100% recommend for all bun parents!

posted: 06/08/2024

Reasonable prices, older style building but is being renovated and it's looking really good. It's very clean. The staff is great as well. Especially the their little Frenchie furball runs the floor lol

posted: 12/10/2024

I took my beagle here in October in an emergency situation--she had been stung by a bee and was having a severe allergic reaction. It was a Sunday and my regular vet was closed, so I went to the nearest vet with availability so that my dog could get an antihistamine shot ASAP. I am so disappointed with the service I received and the staff's slow, unconcerned approach to getting my dog treatment. It took 30 minutes past the appointment time to be seen, and when we finally got into the exam room, the vet took her sweet time doing needless bullshit when the dog was in very bad shape and clearly needed immediate intervention. My dog was lying on her side, barely able to move, breathing very shallowly, had white gums, and threw up TWICE in the consultation room, on top of the vomiting she had been doing at home and in the car. She was very clearly in shock and needed immediate care. Instead of responding to what was obviously a textbook allergic reaction to a bee sting that we had observed directly (we saw it happen and saw the dog immediately go into shock), the vet took a good five minutes to greet the dog and "get to know her," offer her treats (wtf, she's barely conscious at this point), and ask us a bunch of idiotic questions about about whether the dog had eaten something. She talked to us in such a condescending tone, like we had no idea what was going on. She just did not believe that the dog was in anaphylaxis and wanted to question us about possible causes and run bloodwork (!!) before offering treatment. By this point my dog looked so weak and ill that I was quite scared and insisted that the vet treat her for anaphylactic shock right away. The doctor hemmed and hawed and stalled, at which point I became frustrated and told her I used to work at a vet clinic and understood what the dog needed in this situation. Even after the vet finally agreed to treat for anaphylaxis, she disappeared for a good 15 mins to "get the meds ready." During this time my dog was visibly deteriorating--it had been an hour and a half since the sting happened and she still hadn't been treated. I finally left the exam room to look for the doctor because my dog was looking so rough by then, barely conscious, and heard the vet having a casual conversation with someone in the back, laughing and shooting the shit. I had to get the front desk to call her into the exam room, at which point my dog (finally) received the shots she needed to stop the reaction. Surprise surprose, the dog improved pretty much immediately. I have owned dogs for 20 years and had many past veterinary visits, and I couldn't believe the lack of urgency with which this very obvious emergency was handled. The vet kept baby talking us and the dog like nothing had happened, giving us needless instructions, pushing needless prescriptions on us (of what use is gabapentin in this situation? ????), and urging us to "come see her again." Even if I didn't have a regular vet I trusted, I would never come back to this veterinary hospital. Absolutely unprofessional and medically irresponsible behaviour on the part of the vet and the staff, who don't seem capable of triaging genuinely time-sensitive situations. Save yourself a headache and don't bring your animals here. These people are incompetent and unbothered.

posted: 12/29/2024

I had a disappointing experience at Amherst veterinary Hospital. I was referred here from another vet Clinic as Amherst had availability. It felt like their primary focus was on making money rather than genuinely caring for my cat’s well-being. They pushed for several unnecessary tests and treatments, making it clear that they were more interested in upselling certain services than addressing my cat's actual issues. They were unhelpful with anything to do with a payment plan which I was mislead to believe they had one by the clinic that had referred me (a sister clinic) if the bill was too expensive up front. I left feeling frustrated and concerned that my cat’s needs were secondary to their financial gain although they made me decide what I felt was most important for her to be treated with what I could afford? especially with them now understanding I had limited financial resources . I was lucky I had a few of the things already from prior vet appointments with my other animals . I won’t be returning

posted: 11/22/2024