VCA Canada Alta Vista Animal Hospital

I have brought both my cats here (June 2023, Dec 2024) for breathing issues, one being a critical emergency. Both times, my concerns were attentively listened to and my cats were immediately examined and cared for. During my recent visit, the employees seemed very busy and potentially overworked (they were genuinely running from task to task) but they were so incredibly kind and accommodating - to me and my cats. I saw a dog brought in due to seizures who was set up with an IV in minutes and a cat who ate an elastic which they retrieved in under 30 minutes. A very skilled, caring team. 10/10 recommend bringing your animal here if you have an emergency.

posted: 12/22/2024

The staff was really great dealing with a medical emergency. My dog was triaged quickly, and I was given informationation on how to proceed. I was kept informed regarding his care. I was given a high-low estimate of the expenses, which was accurate. The staff was really empathetic and reassuring. Many thanks from Bailey and I.

posted: 01/02/2025

I would like to thank the 2 ladies at reception upon my arrival on the morning September 20th. I was greatly and profoundly touched with their sense of knowing that I was in a state of emotion that I could not control. They and 3 technicians quickly addressed my need and within seconds came to the help of Maggie. The compassionate Vet Dr. was quick to start assessing the condition and making my dog as comfortable as possible under the circumstances. They gave her the best of care and planned the next step to another facility to give the best possible outcome under the distress that Maggie was facing. With great and compassionate advice, we came to the conclusion that it was best to let her go to the rainbow bridge. I am sorry that I can’t remember the names of all that assisted me while in my moment of helplessness, but know that I am full of gratitude. My experience at your clinic was comforting and I can’t thank you enough.

posted: 09/24/2024

I really appreciate having a 24 hr animal hospital around the corner from us when our cat, Pepper, was sick. We were prioritized and treated with the expediency one would expect during an emergency situation. But also with kindness. Everyone, the receptionists, techs, and doctors, were professional and responsive, day or night. We especially appreciate Dr. Sun who sat with us and patiently explained all the options, and Dr. Jones who performed the surgery. Being able to visit Pepper daily was also a blessing. My only notes for improvement are to have an option for "no music/messaging" when on hold; to not leave anyone on hold for more than 5 min without checking in; to be simple and concise in all discussions - particularly the discharge procedure; and to have quieter "visit rooms" if possible.

posted: 09/11/2024

We’ve had a very good experience with the Alta Vista Animal Hospital. The first was when our Pomeranian had a heart attack. Unfortunately, he never made it and died, but the vet and staff working that night were incredibly compassionate and supportive. They also gave us a box to bury our beloved dog and didn’t charge us. Today, we went to have a tick that was lodged near our dog’s eye removed. We tried ourselves, but because of the location, it was extremely difficult for us. It was successfully removed by a technician. She was incredibly fast and gentle. We are very grateful to this clinic. Thank you.

posted: 10/21/2024