Bank Street Animal Hospital

Never again. Lack of experience and professionalism, always asking for unnecessary lab tests or blood work to increase your final receipt. If your pet has something more serious than annual vaccination this place is definitely is "not to go" vet clinic. Always very brief check up, sometimes the vet forgets to check the temperature of your pet, teeth or skin condition, doesn't remember your pet's health issues even if you're client for a few years. My dog had an inflamed lump on his neck. He was diagnosed to have an abscess and recommended to take antibiotics without abscess drainage and come back in 7 days if abscess doesn't go away on it's own. In a week after I called to the clinic and made an appointment to drain the abscess. During the appointment I was informed that the dog should be fasting before the surgery (nobody told me how to prepare the dog for the surgery neither the vet on the very first appointment nor the receptionist on the day I called to schedule the surgery). Therefore, I was pushed to inject my dog against vomiting/pooping and pay more to get a surgery or schedule a new surgery a week later! I rejected all, because it's simply life threatening for my dog. I went to emergency care of a real animal hospital where I knew that my dog didn't have an abscess at all!!! But infected fast growing lump needed to cut out and check if it's cancer or not.

posted: 12/04/2024

I recently visited Bank Street Animal Hospital, and I can't recommend them enough! The staff is incredibly friendly and knowledgeable, making both me and my pet feel welcome and cared for. The veterinarians take the time to explain everything thoroughly and answer all my questions. The facility is clean and well-organized, which gives me confidence in their services. Overall, my experience was fantastic, and I will definitely be returning for all my pet's needs. Five stars all the way!

posted: 10/10/2024

I had originally taken my dog and cats here, when looking back at their files 2 of my pets had the wrong birthdays in their files. They refused Heartworm prevention after my dog was without it for about 3-4 months suggesting a $160 test. (I ended up going to Alexandria ON and paying $65 for the same test). I was told my dog needed a eye flush for her clogged tear duct, opon further investigation from another vet I was told if I did the $700 eye flush her eye would likely clog again the same week, I asked the same vet about the reconstructive surgery I was suggested (which costs thousands) and she told me they were definitely trying to take advantage of me and that my dog given her situation I could just keep the eye clean and she was fine, she said there was no medical need for this surgery and there was a far greater risk of blindness. This vet also told me if I didn’t do this surgery within 6 months her eye would likely mold or gain infection even with cleanings (this never happened), and when I explained the breeder said it’s normal for puppies to have that of my dog breed (they typically grow out of tear stains) and that is why I didn’t get it checked until around a year, they just wrote in her file “owner said it has something to do with breeder not sure how” this is a common issue with Samoyeds so it’s absolutely insane a vet wouldn’t know that and I had to explain it. When I couldn’t afford to bring my cat back because I was busy with work they wrote that I had said that in my vet file like I didn’t care about my cats well being? It came off as extremely rude. This vet also still supports spaying dogs earlier than needed. Overall I’m ashamed to even have spent money here.

posted: 12/07/2024

Bank Street Animal Hospital is super understanding and professional. I would highly recommend seeing Dr Rosa Parker! She is the best at handling the pets and also she is patient and walks you through the cost of different treatments. They are also much cheaper than other hospitals in the Ottawa South area

posted: 10/24/2018

The worst experience of my life. Up until my terrible experience, I had questioned some questionable information they were providing to me. My dog had gotten bitten by a tick, so I decided to have him tested to besure he did not contract lime desease. Please keep in mind they had up until now provided all care to "Sergeant". I had noticed on an earlier visit that Sergeant had a muzzle on. I did not understand this as he had just had surgery and was still groggy. I saw this by accident when the girl went to the back, I saw through the door. There was no need to have him muzzled at that time. I didn't say anything about this. Skip ahead now to when I arrived for a blood test. I arrived along with my adult son. My dog was taken inside as I was waiting in the hallway with others. I could hear my dog was wimpering , not barking. Next an assistant beings him out to me, saying they could not give him the test as he had bitten three people including her. I saw no signs on her that she had been bitten, and I was in shock to hear this. If they put the muzzle on my dog when he was sedated, why not when he is fully awake. I would not have objected to this. I was also embarrassed by the fact the lady said this infront of a group of people. I was advised sergeant needed to take a sedating medication and return him the next day. I was still trying to come to terms with the biting. I agreed to buy the medication and return him the next day. Once I arrived home I was still bothered by what was said to me. I called back to the clinic and ask who my dog bit, how serious it was? Suddenly no one would admit to anything, saying they knew nothing about it. This was just 30 mins of me being there. I ask that when I arrive the next day that I could speak with a manager, it was agreed but never happened. She never came to speak with me. My son went in and held my dog while he received the test, my dog did not get sedated from the medication and never made any attempt to bite anyone while my son was there. I knew now that they had lied to me as they did not have the patients to tend to him with kind hands. It was easier just to accuse him of biting. I have now found a compassionate clinic for my baby. While the request was made for his medical records, the new clinic was informed I had an agressive dog. They were so supprised that in fact he was the complete opposite . The vet came out and took the time to tell me what a nice dog I had and he could not understand why #bankstreetanimalhospital would say otherwise. All I can say is don't trust, their front is fake and you have no idea what they are doing to your animal behind close doors. I did eventually speak with the manager, she was less than sorry for my experience. I informed her that I would be filing a complaint. She did say she did not know who said to the dog bit three people. She said they have a high turnover of staff. I wonder why, I guess its a management issue.

posted: 03/06/2022