Billings Bridge Animal Hospital

Excellent vet clinic with very caring staff. Our vet, Dr Hopwood is very knowledgeable, kind and empathetic. The staff is also very lovely and care to make you and your pet feel valued and cared for. Been coming here for almost 20 years and couldn’t be happier.

posted: 12/12/2024

I had a disappointing experience with the receptionist. I called to confirm whether they handle non-emergency cases since their name includes "hospital," which I associate with emergencies. The response I received was curt: "We are a hospital." The conversation ended abruptly after that. In their defense, I could have done my due diligence. So, I reviewed their website and saw that they do handle non-emergency checkups, so I called back to book an appointment. I was told they weren’t seeing anyone until mid-January. I indicated I was not from the area and asked for recommendations for other vets. The receptionist suggested Alta Vista Animal Hospital, which I understand is for emergencies. When I asked how to determine if my situation was an emergency, the response was dismissive and unhelpful. There was no follow up questions or trying to be supportive (perhaps that's not their job, but I've received this kind of support when calling other vets in past experiences). I ended the conversation by saying "ok thank you, bye" and they just hung-up. If this is the level of service from their receptionist, I wouldn’t feel confident entrusting them with my pet’s care. Compassion and support are vital in these situations, and unfortunately, that was lacking here.

posted: 12/23/2024

A small vet office with great staff. Called and got an appointment for my pet within a week if I wasn't picky about which vet saw him. The vet was great even when my cat tried to climb into the ceiling to avoid getting his shots. Exam rooms are clean and we'll maintained. Would recommend when possible.

posted: 10/22/2024

Daytime Reception is a problem. Genevieve is short and brusque in person and on the phone, she has an abrupt telephone manner, like she impatiently hurries you and can't wait to get you off the phone. When I've called to order food, meds, etc, She has been abrupt with me on the phone and has literally hung up on me more than once. Some people don't belong in Customer Service that requires people skills. People like that are best suited to work in an Insurance Company or a Bank where they are processing claims or doing payroll.

posted: 12/12/2024

We switched here from another vet and could not be happier. The staff are very attentive, gentle, and thoughtful. No excessive and unnecessary tests have been suggested.

posted: 08/07/2024