Emergency Veterinary Clinic of Waterloo

This clinic was in our vets recommended after hours emergency list. We drove out pretty late at night. We got helped right away and everyone was very kind and helpful. I’ve seen some reviews that have complained about cost and I understand some people may not be able to afford it, however, Dr.Gibson gave us numerous solutions for our animal that differed in price range to accommodate us. She also was very helpful in explaining everything happing with our boy in full detail. Our boy stayed there Thursday night- Saturday evening and was in the best hands I could’ve asked for. They called us each day and gave us detailed updates on how he was doing and what their next steps were. They also were very accommodating and told us that if we ever had any questions or concerns that we could call them. When we picked him up, the vet came out and told us all about how to give him his medication, what it does, and when it needs to be given. They also gave us new food to help him not run into this problem again. As well as pamphlets with information about his condition so we could learn on our own time. I honestly feel that this place was so professional, welcoming, understanding and supportive. After just one visit I would highly recommend that if your fur baby is sick, take them here.

posted: 12/10/2024

I brought my dog into this clinic and was immediately seen. Everyone at the clinic was very compassionate yet straight to the point, care was provided quickly. My dog ended up needing to stay overnight to be provided life saving care. When it came down to the cost I was quoted almost 4000.00, my dog was very sick. We discussed what I could afford and that was HALF of what was quoted. The vet took her time, assured me that care would be given regardless, and re formulated a plan of care that fit into my budget. My dogs life was saved and very good care was given the entire time. I was also updated the entire time my dog was in their clinic. Special thanks to everyone involved!

posted: 03/29/2024

My 9 month old puppy “Guy” had a burst abscess in his neck last night, it was very scary seeing as there was blood coming from his neck. He was triaged efficiently and treated with lots of care. The vet was amazing and even sent me home with a couple of cans of wet food because he had taken a liking to it. Not only this, but for a Friday night emergency vet appointment, it was very reasonably priced. Also the people at the front desk were super friendly which really helped calm the nerves. Keep on doing what you’re doing!!

posted: 08/17/2024

***Edit- After visiting this vet clinic , I noticed my dogs paw has been extremely irritated, and she was not like this before. highly recommend any other vet clinic as this is extremely concerning. we recently had to take our small dog to the vet for her paw. we paid $700, and when we went to our local clinic, they noticed this vet place did not fully take care of her nail. we had to redo the procedure at our vet. this place also shaved the wrong paw and left the injured paw full of hair. the service was nice and friendly people, just not sure they knew exactly what they were doing.

posted: 09/15/2024

We have had to call a handful of times to see whether we needed to bring our dogs in. The staff has always been so kind and helpful, and have always given us guidance and education to help us make an informed decision. We are so grateful for their compassion and care over the years. Thank you so very much!

posted: 09/28/2024