Hillside Veterinary Hospital

The staff are so nice and they seem to care a lot. The one vet we delt with, she was quite good and helped us understand the issues we were having. Love this place!

posted: 12/27/2024

Profits over Pet Care. I recently took my 1 1/2 yo puppy in for shots and wellness check, specifically for scratching and what seemed to be pain he was experiencing in his ear. The veternarian had me put my puppy on the table and tried examining him in the most chaotic situation. Obviously he wouldn't sit still, and the vet did nothing to create a calm environment to be able to check the puppy. The vet seemed more interested in pushing unnecessary meds and treatments before knowing what the problem was. The whole thing was rushed and i felt like I was in a high pressured timeshare sales pitch- walked out with huge bill and no answers. Moreover, they dispensed sedation meds (and more than would be required) without my consent. I had NOT agreed to the sedation treatment and had heard the vet state they were "free", but turns out in his fast taking sales pitch, he was saying "free free". I noticed the $50 charge for the 2 meds ( marked on invoice as $5 and $10 a pill). The clinic did not accurately disclose the costs associated with dispensing fees (apparently $25) and offered to refund me cost of pills they claim were10 cents each for a total refund of $1.17. Such lack of transparency. Lastly, the manager was supposed to call me to discuss my concerns and dissatisfaction. However, it's been THREE WEEKS, and I have yet to receive that call.

posted: 08/16/2024

Amazing staff at every level. Kind, professional and never feel like I'm being "sold" any extra services. A high degree of respect between the clients, veterinary professionals and the animals is clear. I'm grateful for the care that they have provided for my senior cat.

posted: 05/25/2024

This vet recommended my dog to go into surgery to remove a tiny mass lump on his eye (non-life threatening). My dog came out the surgery after being extubated from anesthesia. Tech immediately walked away to attend a different dog and came back 3-5 minutes later to witness my dog lifeless on their table. Did a necropsy and there was no reason for his death (overall healthy dog). I am super shocked to see that they would push for this surgery and to hear that my dog died at their hospital (with full responsibility) which may have been PREVENTED (malpractice and negligence)! Some questions: -Was the tech who extubated even qualified and experienced for the position? Coming out of anesthesia is the most critical time (actively monitor for 30 minutes upon extubating should be mandatory) -Was the extubating premature on a brachycephalic dog considering they already have issues with breathing (suspected his death resulted in collapsed palate or trachea upon extubating) -What are their emergency procedures? Do they have equipment already laid out in the event if a disaster immediately happens? What are they protocols used for such emergencies? -Was the vet understaffed which resulted in the tech to walk away to attend to another dog after being extubated (highly suspect so after several visits leading up to the surgery and other reviews) Till to this day, I am truly devastated that this happened and may have been prevented with proper procedures and protocols. As a result due to malpractice negligence at Hillside Veterinary Hospital, I lost my best friend. They did not take accountability for killing my dog. He was only 7 1/2 years old.

posted: 02/15/2021

Hillside Veterinary hospital showed great insight & compassion for my kitty, Belle, who had to be put to sleep. They let us spend lots of time with her as she went through the various stages on her way to Rainbow Bridge. As hard as it is to say farewell to a much-loved kitty, their care made her passing a beautiful experience.

posted: 05/03/2024