Eagle Ridge Animal & Bird Hospital

It is hard to express how amazing everyone that works at eagle ridge animal hospital are, they take so good care of my bunny every single time, I feel that they actually care so much about his well being. I have brought my bunny here for checkups and neutering and they kept calling to let me know how he was and then to ask me how he was doing at home. In July my bunny got sick on a Saturday and they were able to take him in immediately. I would not bring him anywhere else other than there. Thank you guys for being so loving and caring with snowglobe!!!!!

posted: 09/24/2024

This place is wonderful! They always take such great care of my bunny. Every member of their staff from the vets, vet techs to the front desk are so kind and caring. Front desk team is always friendly, patient and accommodating. The vet techs do such a great job with nail trimmings and big thanks to one that took the time to teach me how to administer a IV (I think his name was Tristan). The vets always take time to listen to our questions and concerns. I never feel pressured to do extra procedures if it’s not necessary. Special thanks to Dr. Ong, Dr. Khoo and Dr. Hardin!

posted: 07/26/2024

I felt compelled to write this review for Eagle Ridge Animal Hospital because they truly went above and beyond for our beloved Wyatt, an American Bulldog with a huge heart. Years ago, when Wyatt was diagnosed with bad knees, Dr. Ian Hardin was there to guide us through not one but two knee surgeries. The entire staff showed endless patience, explaining every detail and step of his recovery. It’s clear they genuinely care about animals and the families who love them. Six years later, we found ourselves back at Eagle Ridge when Wyatt began limping and seemed to be in pain. This time, Dr. Ong was the one who gently delivered the news that our boy had bone cancer. She explained the prognosis and all options with such kindness and empathy, walking us through everything patiently. After bringing Wyatt home and doing more research, Dr. Ong was there to help us one more time, going over every possible question and concern. Ultimately, we had to make the heartbreaking decision to say goodbye to our beautiful boy, Oct 29,2024. On that final day, Dr. Hardin was there with us. He sat with our family, patiently and without rushing, comforting us as we said our farewells. His words about how much we had done for Wyatt, and how special our boy was, meant so much. Wyatt passed peacefully, surrounded by love, and we’ll forever be grateful to Dr. Hardin, Dr. Ong, and the entire team at Eagle Ridge for their compassion, patience, and care throughout Wyatt’s life. RIP Handsome Boy!

posted: 10/29/2024

Dr. Yip was very knowledgeable I can tell he knows his books, he has a well renowned degree in Sydney but I want to say as a patient of a senior dog, we need a bit more compassion, more soft skills, needs better empathy communications. While knowledge and science is critical and very important, communicating with a family member is another skill that is equally as important. Communications was very much like a computer diagnosis which is accurate but lacked compassion. Dr. Jeremy and other doctors would never speak in this way. The frontline staff is incredible, very empathetic, very caring and you can tell they have experienced this many times and know exactly what to say. 2 stars for knowledge, lacking soft skills especially when my dog is near her last days. Edit: We appreciate the personal note from Dr. Jeremy to reach out with empathy and to further understand. Thank you to the team for 14.5 wonderful long years with our dog Milly, the Yorkie.

posted: 08/16/2024

I was a client of Dr Ian Hardin for over thirty years. First with my dog, Maxine and recently with my 8 year old cat Sweetie Pie. Dr Hardin diagnosed Maxine with anal gland cancer that another vet had misdiagnosed. He operated on her and she lived another 7 years. He also diagnosed my cat with a cancerous lump on her tail that he remove successfully. Follow up ultrasound show no spread. I recently moved to Mission and Sweetie Pie was seen by another vet clinic where she was diagnosed with two teeth to be removed. During the dental cleaning her trachea was torn by the tube used to administer anaesthesia. Sweetie Pie was rushed to the Boundary Bay Animal Emergency Hospital. She spent four days there in oxygen to decrease the buildup of air around her heart and stomach; and under her skin. The ordeal was horrific for my cat and I. I am returning to Dr Hardin for any future health issue. The two teeth I was told had to be removed did NOT have to be removed. The whole process broke my trust in the clinic in Mission and the thought of finding a new vet here is terrifying. For the safety of my Sweetie Pie, I will gladly go back to Dr Hardin at Eagle Ridge Clinic.

posted: 12/09/2024