Heritage Hills Veterinary Clinic

Ro Edwards

Worst euthanasia experience ever, and I've put several pets down. Every beloved furry friend I've had to put down received his injections through a iv in his arm. This vet put the first injection in his back. It didn't work and my poor kitty was still alert so they injected him with a different medication, so they could administer the final injection, warning me he could vomit, but hopefully not. Well the last minutes of my 16 year olds life was horrible and traumatizing for me, and horrific for him. He was not only doped up from the injection, but was vomiting and gagging on his vomit while he was barely conscious, and I was left in the room alone to watch and try and hold his head and body up. All my past pets went peacefully, during the process. This was a devastating experience both for my poor old kitty and for myself. He suffered more than what he should have in the last few minutes of his life. Why would a Dr of any worth, choose this method if he knows it doesn't always work, knowing that he may have to inject our beloved pets, with something that will make them suffer more in their last few minutes of their lives? Badly done, Doctor, Badly done! I highly recommend you take your beloved pet elsewhere.

Sep 29, 2024

Jovan Sandhu

I’ve had my dog Rambo for 2 years to heritage hill vetenary clinic. The staff was friendly and really took the time to make sure my dog felt comfortable, which meant a lot since he gets anxious. Dr. Rupi explained everything clearly and didn’t rush the appointment, which I really appreciated. The follow-up call the next day was a nice touch, showing they truly care about their patients. If you’re looking for a vet who treats your pet like family, this is the place to go!

Oct 23, 2024

Eleah Sims

What an incredible clinic. We have many animals and have been to a number of vets, and this is my favourite. The doctor is so thorough and gentle. The assisting staff are also so wonderful, and helpful and knowledgeable. They go above and beyond for your pets. I couldn’t be more please. If I could give them 10 out of 5 stars I would, because they surpass any expectations. I can not thank this clinic and the staff enough. If you need a vet, this is the one for you!

Aug 19, 2024

rebmanworb

I can't thank Heritage Hills Veterinary Clinic enough for their kindness and helpfulness. When my dog was in pain and needed X-rays ASAP, they went above and beyond to accommodate us, even though they were busy. They handled the situation with utmost care and professionalism. They gently broke the news to me that my dog had arthritis, providing all the necessary information and support. I truly appreciate their compassion and dedication to providing excellent care for our furry friends. - Rivers Mom.

Feb 12, 2024

Rebecca Cormier

There should be an option for no stars. This is the most unprofessional, backwoods, rudest vet clinic that I have ever entered. The receptionist has no right sitting behind that desk. She is rude and won't let anyone get a word in even tho she asked the damn questions. She berates clients and makes them feel bad for asking a simple question. We had a cat that had to go in for surgery after being seen by an emergency vet. The emergency vet gave us a weeks worth of pain killers. My husband asked the receptionist, since we already had the same drug they were going to prescribe her, if what the emergency vet dr gave us was enough. The receptionist then told my husband in a very demeaning way" your cat just had surgery on her spine so she will be in alot of pain". THAT IS NOT THE QUESTION THAT WAS ASKED. There was then a huge run around to get the answers to my husband's questions, when the receptionist should have just followed up with the nurse or Dr, especially considering the nurse was supposed to check in with my husband when he found out from me what the names of the medication were, but neglected to do so. Don't ever go here if you actually care about your animals. Not only was my cat in great distress, but my husband was completely condescended to by a receptionist that has no right or qualifications to be playing Dr. to people paying alot of money to make sure their furry loved ones have the best care. To the owner of this practice. Get a new receptionist. They are the face of your business and are the first and last thing your clients will remember and this one leaves nothing but a bad impression. To the receptionist, humble yourself and find a job where you don't have to feel the need to be a total you know what to people who are just trying to help their beloved pets.

Dec 3, 2024