Fetch Canada | Pet Insurance Review

Amanda was very friendly and knowledgeable. She set up my pet insurance in minimal time and was very easy to talk to !

Would not recommend this pet insurance. I purchased it when my dog was a puppy. Not an extensive coverage- max 5000 claim and deductible was 500. Purchased for the ”just in case” rates increase so much over time- started at 20-23 dollars. Not one claim was made however by the time my dog was 7 the rate was close to 100 dollars per month. Never once made a claim on account. You are better to save your money for just incase than waste it on this insurance company. Complete waste of money- would not recommend - I had the least comprehensive plan.

Danny is great, apologies for the potentially low review. You guys need to fix your CS system. I pressed 1 too late and was not able to leave a review? May have left a 1 of 5. Just have it repeat please. Thank you.

I had gotten an estimate online but had so many questions before actually putting my payment through. Finally called, spoke to Karley on the phone and she was lovely. Answered everything and more, she was even able to change my plan according to my needs financially.

I was honestly surprised to see so many positive reviews. I’ve had a Fetch policy for nearly two years—basically since I brought my puppy home. Recently, I needed to submit my first claim, and the experience has been extremely frustrating. Initially, they requested documentation from my vet, which is completely reasonable. However, they repeatedly asked for the same documents multiple times, even after both my vet and I had already submitted them. There’s no direct phone support, so the only way to get help was through a contact form. After escalating the issue, they then said they needed records from a previous vet—information they already had on file—but I sent it again anyway. Two weeks later, they requested even more paperwork—this time from the original treating vet from when my dog was born, before I was even the owner. The claim itself was for an infection following a specific incident, so it’s unclear how these additional records were relevant. The whole process felt like I was being sent in circles, with repeated requests for more documentation that didn’t seem necessary. When I finally called to cancel my policy, I was told they would note on my file that no further information was needed and that the claim could now be processed. That was incredibly frustrating to hear at that stage. Unfortunately, by then, my trust in the company had already been lost.