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I don't like the 14-day wait
I don't like the 14-day wait. Especially for emergency coverage
Insurer: Nationwide
By: customer brian
Amanda Mello answer to all our…
Amanda Mello answer to all our questions. We feel very comfortable with her during the call.
Insurer: Fetch Canada
By: Céline Brochu
Jeremy was very knowledgeable and Helpful
Jeremy was very knowledgeable and put me in the right program for an our precious girl.
Insurer: Nationwide
By: TERESA TOOHEY
Easy to follow steps
Easy to follow steps, I am a repeat customer.
Insurer: MetLife
By: Kimberly Wargin
Thank you for always working fast on my…
Thank you for always working fast on my claims I have referred many family & friends
Insurer: MetLife
By: Suzette Contreras
Always an easy submission
Always an easy submission, with quick updates through process.
Insurer: Pumpkin
By: raymond
Scam insurance
Do not buy. Everything falls into "not covered" for them. Even perfectly outlined first vet visit was not covered because they themselves put it in a different category. The money they were supposed to cover initially (around $400) included some tests and medication which, again, they wrote off as something else as to not pay for it. You get reimbursed for a stool sample per year, that's it.
Insurer: Nationwide
By: DoesntMatter
Not what it used to be
I’ve had Pets Best for several years, with four different dogs. Unfortunately, things have changed dramatically with underwriting and customer service for the worse. The final straw was denial of a claim for a broken tooth. Yes, I’m sure my dog chewed on something too hard and broke a molar. They denied the claim, stating that the condition was “caused by periodontal disease”. Other claims have been denied for reasons that I believe is due to aggressive pursuit and twisting of the “fine print”. The customer service is atrocious. The recording informs you that your wait time for help with a claim or exiting policy is a minimum 30 minutes, and to cancel a policy is 45. To get a new policy? Yeah, 10 minutes. Over the years, Pets Best was a good company overall for what pet insurance is for. Now I believe it’s been taken over by nothing more than bean counters.
Insurer: Pets Best
By: David D'Agresta