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Fetch blames our cat's cancer & anemia...on IBD. NOPE!
I am in the middle of re-processing my claims with Fetch, for 2 veterinary visits for our senior adopted cat. After 2 vet visits we did not file claims for, that first vet wanted us to go elsewhere to explore why our cat was anemic. This anemia was NOT diagnosed until after our 2-week initial period with Fetch. The ultrasound they did to look for an ulcer, found lympoma instead. This CANCER was also NOT previously diagnosed. In the week or so where we were trying to figure out whether it would be better or worse to put our 16 year old cat through surgery to formally diagnose cancer...he stopped eating, and we brought him in for IV fluids and pain medicine, but he still wouldn't eat, and kept declining, so we had to make the awful decision to let him go. Guess what Fetch did for us? First, they demanded medical records dating back 2 YEARS, when they knew (via claim form submittals, phone calls, and email) that we only adopted him a few months prior. Then, they have the gall to blame his needing ultrasounds AND 24/7 IV and pain meds, and then euthanasia...on IBD! No. We would NEVER put a cat to sleep because of the IBD we knew he had. We put him to sleep because he wasn't eating or drinking and because his labs showed CANCER. Of course, if they blame his IBD they get to call it "pre-existing condition". AWFUL AWFUL AWFUL. We will be resubmitting with highlights showing where the vets suspected anemia and cancer. But to be required to show 2 years of background records, and to be told we put our cat to sleep because of IBD (despite SOAP report describing LYMPHOMA) is appalling. I can't submit new claim forms online because our policy is no longer active, as of the date we had to let our cat go. I tried to add 4 images of the veterinary referrals that describe [previously undiagnosed] anemia, lymphoma, difficulty breathing, and inability to walk. It looks like I'm only allowed to show 1 photo, and cannot choose a different photo once I've uploaded one.
Insurer: Fetch
By: b g
Quick and easy claim submittal process
Quick and easy claim submittal process, quick response also with breakdown of what payments cover. Received payment with-in 3 days of submittal. The previous insurance we had took 30 days for reimbursement. Thank you FIGO for making things so easy.
Insurer: Figo
By: Mark Wiseman
Awesome Service
Awesome service. When I called early one morning in a panic to find out if I could take my pet to an emergency care hospital, the Trupanion representative was very reassuring and positive. The invoice that I forwarded to them via email was acknowledged immediately and I was notified about the reimbursement within roughly 24 hours.
Insurer: Trupanion
By: Cheryl
Scam do not pay for this they don't pay…
Scam do not pay for this they don't pay anything you have to wait 30 days before u can take your pet. I wouldnt recommend this bullcrap ass place to anyone. They cant even give me all my cancelation fee back. This is just another internet scam.
Insurer: Trupanion
By: Ray Wilson
It's worth having trupanion for your pets
So far they are there when you need them and they have been so nice to me...
Insurer: Trupanion
By: Cheryl
I was a bit uncertain about getting…
I was a bit uncertain about getting insurance for my dog but after having a few questions answered by Danni, I am now certain I will have this protection for my pooch. Thanks Danni.
Insurer: Trupanion Canada
By: Vicki McDermid
Great customer representative, competative quotes
The woman I spoke to to set my my pet insurance was wonderful. Very cheerful, kind and helpful. Unfortunately I cant recall her name(thats my bad). She did introduce herself! They have good rates for what I need!
Insurer: ManyPets
By: Donna
Willo’s Emergency Surgery
During early March, 2022 our beloved pet Fox Terrier, Willo became very Ill and had to be rushed for veterinary care. After emergency surgery, Willo is now on the Road to recovery and we are so thankful for the Healthy Paws pet insurance we obtained for here nearly 5 years ago. That decision was and is the wisest thing we could have done for her. The ease of claims submission and the prompt reimbursement by Healthy Paws makes getting pet insurance a “no brainer”.
Insurer: Healthy Paws
By: Jane M.
Very fortunate to have Healthy Paws insurancle
Shortly after she was born, we obtained pet insurance for Willo from Healthy Paws. It was one of the wisest decisions we ever made. In the beginning of March, 2022, Willo would not eat, had diarrhea and threw up. As her skin began to yellow we rushed her to her veterinarian where an MRI showed she needed emergency surgery. Willo’s gall bladder had to be removed and she is now on the road to recovery. We are thankful we made this decision for Willo. You will not know how valuable pet insurance is until such an emergency occurs. As Willo’s pet parent we are thankful to Healthy Paws and the veterinary care she has received.
Insurer: Healthy Paws
By: Janie