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Horrible Customer Service
They came highly recommended so I signed up with them almost a year ago One of my dogs has allergies but they paid for one of his meds so I thought they’d cover it- Nope- was told it was a “mistake “ Constantly asking for medical records even after a recent review Can’t reach them by phone unlesss you have nothing to do but wait on hold They also don’t respond to emails - I have now sent 3 with no response after over a week New renewal price has now increased (2 dog’s) from $203 - $243 Claimed an eye injury- fixed with surgery- is a pre- existing condition I’m switching to a less expensive better coverage carrier on the renewal date A bit worried as they’re no place online to cancel, don’t have hours to spend on hold and emailing them doesn’t work I’ll now wait for them to apologize here
Insurer: Embrace
By: Beth Mirsky
I have always had fair efficient and…
I have always had fair efficient and compassionate service any time I have had to contact Trupanion regarding my pet. I highly recommend Trupanion
Insurer: Trupanion Canada
By: Lynn M Hamblin
I haven't had any experience but to…
I haven't had any experience but to sign up. Hardly enough for me to review on.
Insurer: ASPCA
By: Donna Robinson
Confident on my pets insurance
My little baby was very sick, took her to the vet confident of the insurance I have picked for her was the best option! I was so right! They did!
Insurer: Pets Best
By: Mariel Perez
Peace of Mind
Healthy Paws is a blessing for our family. They make filing claims simple and easy, and reimb EOB is clear and timely. Most important, they give us peace of mind knowing we can care for our dogs when needed without worrying whether we can fully afford it. This let's us focus on what matters most... giving our fur babies the best life!
Insurer: Healthy Paws
By: Tania L
Glad I chose Trupanion for my puppy!
After looking at many pet insurance policies, I decided to go with Trupanion and am so glad I did. Excellent and knowledgeable service reps. Submitted my first claim form which was not complicated. Receive almost immediate acknowledgment of receipt.
Insurer: Trupanion
By: Joan Sacks
It was easy to get information for Pet…
It was easy to get information for Pet coverage. I was able to enroll my dog without a delay.
Insurer: ManyPets
By: Carole
Extremely unhappy
I’m just a little confused -my bill for the vet was over $500 dollars -I get reimbursed $85 -to me the wellness plan waste of money -never covered the wellness visit or my dogs ear infection -not happy what so ever
Insurer: Pets Best
By: Niamh King
I would like to give 4 stars but…
I would like to give 4 stars but because of the communication and not giving me the proper information in a timely manner, I have to say 3 stars. The representatives always come across sincere. Unless we can walk away understanding the situation and hopefully benefiting further from it, it’s frustrating. The representative meant well but better communication is in order. Peace
Insurer: Nationwide
By: Sharon Dunlop Flaucher
Excellent company
Excellent company. Fast and understanding.
Insurer: Trupanion Canada
By: Janice Kennedy