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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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6 months of complaining and nothing has been fixed
The app and website are always down. I've had to submit almost every claim by email or phone. Customer service is terrible. Even when they finally reached out by email to say they'd fixed my account and did it work now, they ignored my response that no, it was still not working. If the company I worked for did not offer Fetch as a free benefit, I would 100% take my business some place else.
Insurer: Fetch
By: Jaime Walker
Extremely satisfied and grateful!
The process to complete and submit the claim into the website was very easy to do. The turnaround time was great and we were overall extremely pleased with our experience. This process could not have been easier, more efficient, or satisfying. Thank you for helping to keep our dog healthy!
Insurer: Pets Best
By: Laura
Wonderful customer service
Terrific customer service! Just joined a week ago and took my adopted cat to my vet for a wellness check up. It was covered under my policy and I got my reimbursement within days! Very happy with service!
Insurer: Pets Best
By: Silvia Gambardella
Excellent service
Have enjoyed FIGO for many years. very easy to work with & prompt payments always. Thank you
Insurer: Figo
By: Rose Chandler
Need to kno what vets take this
Need to kno what vets take this
Insurer: Prudent Pet
By: Danielle Johnson
Amazing
Amazing , fast and reliable
Insurer: Lemonade
By: Claudiu
Hands-down the best experience
Hands-down the best experience. I wish our vet would have been as compassionate. They move quickly with no pushback. We had two major medical incidents with my dog. Both times they were there where there for us. I highly recommend this company
Insurer: Trupanion
By: Alana Stone
Amazingly easy and efficient. Great customer service. Fast payment. Everything you could possibly want!!!
This is the first time I purchased insurance for a pet... and I'm a long-time pet owner. I was skeptical at first, but no more. This is the best thing one can do and should be on everyone's list... especially when purchasing a puppy. I am very happy with this, and have used it already. It is a seamless process. I would highly recommend this to anyone with a new pet.
Insurer: Lemonade
By: Nancy