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As always prompt efficient assistance.
As always, prompt efficient assistance. Very helpful.
Insurer: Trupanion Canada
By:
Great service!
Carole was friendly. Professional and knowledgeable
Insurer: Trupanion Canada
By:
Thumbs up to signing up!
Ellen was very patient and helpful. Made the process painless. Also you come highly recommended
Insurer: Trupanion Canada
By:
Excellent - fast - great communication
Excellent - fast - great communication
Insurer: Trupanion Canada
By:
Good service
Excellent service in an unexpected situation Thank you
Insurer: Trupanion Canada
By:
Blackie
Excellent service Will definitely recommend Trupanion
Insurer: Trupanion Canada
By:
Friendly and willing to help
Friendly and willing to help
Insurer: Trupanion Canada
By:
I chose this score for many reasons.
I chose this score for many reasons. Direct billing and very speedy reimbursement. The 90% lifetime reimbursement guarantee for an ongoing health condition once the deductible is covered. The prompt service (no long hold times) when calling Trupanion with enquirers, and the incredibly friendly exchange from Trupanion representatives..! Note: I have a couple of reservations in recommending Trupanion to friends and family which is why I didn’t score higher. They are: the substantial increase in price from year to year, and the further astronomical increase in price when a move and the the postal code changes… even though the move is within the same city/area.
Insurer: Trupanion Canada
By:
Sales Pitches
Initial speech by the representative was very long and scripted. Did not feel personable. I had a 30 day free trial and when calling to activate the trial the representative was actively trying to sell me the insurance.
Insurer: Trupanion Canada
By:
A Pet Insurer Who Lives Up To Their Name (And Their Claims)
My wife laughed at me when I said I was taking out pet insurance for our dog George. Why would we need that, she asked. Well, a couple of years later we found out... then found out again. One day, we returned home to George's rear legs being paralyzed, and it was clear something was seriously wrong. A visit to our local veterinary hospital led to an urgent referral to a specialist, to an MRI, and ultimately to back surgery. The overall cost was somewhere in the $7,000 range. Although the claim did take a little while to process, it was paid in full (at our 90% chosen coverage level, minus the deductible). Great, we got our money's worth. Well, two years later... the same thing happens, this time a spinal issue further up his back. Same drill: local vet, immediate referral to specialist neurology department. MRI. Surgery. Cost: over $10k (first instance was in Michigan, second in Southern California). This time the claim was submitted and paid *the next day*. I couldn't believe the quick turnaround. No quibbling, or trying to get out of paying. Knowing you can trust your pet insurer to pay up when you need it can be the difference between being able to say yes to a necessary procedure, or saying no. HealthyPaws had been a chance word of mouth recommendation to us from a casual acquaintance who had had a similarly positive experience, and we count ourselves very lucky we got it!
Insurer: Healthy Paws
By: Joe