219,420+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,420 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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When asked a question, without an answer.
I called one time to ask a question about my payment requirements and if I could pay early, and the support tech was very nice and answered all my questions the best he could, and when I asked questions he could not answer, he referred to the proper people and got back to me at a later date with information to help me! It was a good transaction and his thoroughness in the matter was appreciated! Sonnet has always been easy to deal with and even noticed when they had a mistake on my bill before I noticed! Always a pleasure when I have to deal with anyone from the company! Thanks again! Isaiah
Insurer: Sonnet
By: Isaiah B
Highly recommend Trupanion Insurance!!
We have relied on Trupanion for our pet care for years now. We have two dogs. One now 9 and the other 8. Trupanion has always been there for our dogs care. The customer service is excellent and the claims process is easy and straight forward. I would not hesitate to highly recommend this company. I will never own a pet without this excellent health insurance.
Insurer: Trupanion Canada
By: Kendall Scott
Terrible claim process - DENIED
I’ve had Trupanion for about 7 years. I recently got a new puppy and signed him up, total nightmare. Trupanion denied my first claim with the new puppy. Customer service was terrible, company has gone down hill. Instead of Trupanion doing their job and calling the vet, they just deny the claim and put it on the paying customer. Would NOT recommend this company.
Insurer: Trupanion
By: Michael
Quick & Easy insurance
I have only ever had great service with Sonnet & I highly recommend!
Insurer: Sonnet
By: Shelley
Easy online quotes and products
I like how easy it is to insure my cars and home online. I have never had a claim but feel good about dealing with Sonnet.
Insurer: Sonnet
By: Guy
Bad experience with the Customer’s service
I traded my car with a “barely” used one few months ago and I decided to continue with sonnet since I’ve been with them for over a year going to 2 yrs. After updating my vehicle information i noticed that I will be paying a higher amount than I was paying before though my policy is still the same. So I called an advisor to ask for a reason why. The agent/advisor that I was talking to cannot give me or explain to me the reasons why it happened. And seemed to be okay saying to the customer “it is fine to cut your plan with us and look for other insurance companies”. Even though it’s been 2 yrs that I am with sonnet but as a first time client with the said insurance it was a really bad experience for me. Didn’t bother to call back, afraid that I will be handled the same way. 😢
Insurer: Sonnet
By: Eden
I have not had a problem with sonnet.
I have not had a problem with sonnet.
Insurer: Sonnet
By: James
You can get the least expensive deals…
You can get the least expensive deals with Sonnet and that’s right. But, when it comes to the claims you will get the worst service ever. I had an accident on road last month. It took a day just to talk to a representative and claim. Another day to receive a call from an adjuster. And when you claim, your stories with them just begin. They are not responsive/transparent at all and all of a sudden you see you have paid 1000$/week for your rental and they even did not send the appraiser to body shop for an estimate. When you reach the limit for rental after 2 weeks, they dont accept the delay was because of them not doing their job, you face part backlog and should deal with your life with no car for 3 weeks! Update: Per their reply, I sent an email with all the details and no one got back to me after 3 days! Another clue for them not being responsive!
Insurer: Sonnet
By: Customer
Super easy and super affordable
Super easy and super affordable
Insurer: Sonnet
By: Kevin
Sonnet insurance is okay like any other…
Sonnet insurance is okay like any other company. I have not yet had to make a claim so when Ian’s if I do that’s where we will find out how they are . I’m sure like every other insurance company when you need them they will make you fight for it .
Insurer: Sonnet
By: Kenneth