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Luckily I have not had to use it last…
Luckily I have not had to use it last year but they are there when you need it.
Insurer: Figo
By: customer
Extremely disappointed …
*** UPDATE*** It gets worse. I was contacted by a Trupanion representative as promised in the response below and I was directed to start a GoFund me page, this was what they offered for “support”. I think this speaks for itself as to the ethics of this company and showcases their lack of support for rescue animals. I am absolutely disgusted with this company. We rescued a little dog from Texas and through no fault of ours or the rescue, he recently tested heart worm positive. He was abandoned and once brought in to the rescue was put on a heart worm preventative medication and we have continued his heart worm preventative since coming in to our care. Heart worm is rampant in the southern US and unfortunately it is not un-common for rescue dogs to contract this disease. We started the treatments to save his life as this is fatal if left untreated. The treatments are very expensive and are very intense and the next few months are going to be difficult for us. Trupanion has denied our claim to assist in paying for these treatments saying they do not pay for treatments for parasites where there is a preventative available. I explained the situation to the company, that he is a rescue and that a preventative was not available to him until he came in to the care of the rescue. The rescue organization did everything right by putting him on the preventative as soon as he was brought in off the streets of Texas. We were not neglectful and he was on this preventative when we opened up our policy. He tested negative on his first test which was done in Texas but had to be retested as per protocol and tested positive on his second test which was once he came in to our care. We did everything right and yet Trupanion refuses to help out with this unfortunate situation. Reggie will recover from this and we will make sure that he gets the best care despite the lack of support from our insurance company. We are extremely disappointed as Trupanion was the company that was recommended to us by the rescue organization that specifically rescues dogs from Texas but they will not support treatments for an illness that is common in rescue dogs from this area. These poor animals need all the help they can get and we feel very strongly that there should have been support from Trupanion. We can only hope that in the future Trupanion will reconsider this and include some type of clause in their policy to support heart worm treatments for rescue dogs.
Insurer: Trupanion Canada
By: Ashley Potter
Very slow to reimburse & unwilling to pay
BUYER BEWARD: Has always taken weeks to get reimbursed, but now there's an excuse for an even longer reimbursement wait and its surprise.....: covid. however, i hear from folks theirr companies are reimbursing within one week.
Insurer: ASPCA
By: Joanne M
I cancelled another pet insurance…
I cancelled another pet insurance policy due to their handling of my claim. My dog had 2 ear infections in 15 months and they refused to pay for the 2nd infection - stating it was a "pre-existing" condition. I work in the medical field and understand the true concept of "pre-existing" (which is a chronic, incurable disease process). Ear infections are acute. Anyway, I chose to switch to ASPCA because their "Pre-existing" clause was a little better - 180 days vs ANY medical condition in the past. I believe in ASPCA and all the wonderful things they do. I haven't had to file a claim yet but I am hoping it will be a smooth process.
Insurer: ASPCA
By: Donna Hofer
Care for my Babies
easy to understand and clear policies.
Insurer: ManyPets
By: Jackie
We made the mistake of not having pet…
We made the mistake of not having pet insurance when our last dog Bowie got sick required thousands in surgery. After he passed we vowed to put any other fur babies we had on insurance and we are very glad we did. It’s been well worth the piece of mind.
Insurer: ASPCA
By: L.A
What to do now?
I just took my dog to the vet and now I don't know what to do. I am waiting on some guidance, as I don't know where to send the copies for reimbursement???
Insurer: ASPCA
By: Terri Bivens
I expected to get a big run around when…
I expected to get a big run around when I filed my 1st claim. I expected it to be difficult.. Instead it was really easy. I just answered a couple of easy questions, Uploaded a couple of documents, and got my claim paid within a couple of weeks. I was very pleasantly surprised.
Insurer: Pets Best
By: Roy Mosley
it was very helpful
it was very helpful
Insurer: Prudent Pet
By: joel gonzales
We had a serious concern ...
We had a serious concern about our puppy and the rep was so friendly, courteous and extremely helpful. by the end of the conversation I felt good about the decision that we made with this insurance company.
Insurer: Trupanion Canada
By: DANIELA WIGHT