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Horrible customer service
Horrible customer service. You weren't able to get my pets vet records themselves even though it says you can do that. But whatever ok fine, I call my vet and have him send everything over. Then I get another email from you saying that the records aren't complete and you need more. I call my vet again and have him resend everything and also cc me in the email. Everything is there. I reply to you, "that's everything, we literally don't have more records." no reply for a week. My partner calls you and the person we spoke to insists on needing more records. There. Aren't. Any. I finally get another email back from you too, saying again that you need more records?!??!! I'm like how many godforsaken times do I need to tell you there literally are not more records!! Finally it seems like you bufoons get it, and start processing the claim. Miserable and stressful experience and a waste of my time and money.
Insurer: Spot
By: Hanna
Priceless service
The peace of mind that you get from having insurance to back you up when your pet gets sick is invaluable. Not having to think about money when you are stressed about your pet being sick is very helpful.
Insurer: MetLife
By: Laure.
Pet insurance increase
In 1 year my pets insurance went from around $48.00to $75.00 and I am sure it’s because we had to use it. It is not practical for my pets insurance to increase that much in 1 year. My other pet’s insurance didn’t increase that much and it’s because we didn’t use it this past year.
Insurer: Trupanion
By: Louann
Glad I went with Pumpkin!
Quick turnaround with claims. Now, with direct deposit? I got 90% reimbursed within the week that my claims were approved. No fuss. I rarely need to talk to anyone, but when I have, reps are knowledgeable and courteous. Glad I went with Pumpkin!
Insurer: Pumpkin
By: Kathleen O'Boyle
Very helpful and patient customer…
Very helpful and patient customer service care.
Insurer: Nationwide
By: Unhappy customer
Amanda is a very professional
Amanda is a very professional, empathetic, kind, caring, and super smart. She really took her time with me. I did not feel rushed to make a decision.
Insurer: Fetch
By: Brenda Stailey
My husband and I as well as both dogs…
My husband and I as well as both dogs got Salmonella. It was awful!! It costs $637 to test a dog. You paid my 70%.
Insurer: Trupanion
By: laura ernst
Happy Customer
We have been very satisfied with our Embrace insurance. The quickness with which they process the claims is very appreciated!
Insurer: Embrace
By: Mike V.
This was my first time using the claims…
This was my first time using the claims center and i was impressed with the ease of doing so as well as the quick response and claim completion. I'm happy i chose Spot Pet.
Insurer: Spot
By: Jimmy Plumer
Fetch Representative review of Amanda Mello
I worked with Amanda Mello, and she is absolutely WONDERFUL! She was able to answer all of my questions and made me feel confident about the plan I decided to choose. She took some time to get to know me and it was clear she has a strong passion for animals and their caretakers! I had to make a few adjustments to my plan and she was able to accommodate me almost immediately. I'm happy I have her as a contact! Thank you Amanda 😊
Insurer: Fetch
By: Danielle