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Our dog just had surgery and the claim…
Our dog just had surgery and the claim was processed within 24 hours. More importantly the customer service is outstanding. I wish they covered preventative but knowing he is covered with unexpected illness gives us peace of mind.
Insurer: Trupanion
By: Zeus’s mom
Always excellent service No regrets
Always excellent service No regrets , that I have this policy!
Insurer: Pets Best
By: Joanne Centola
Investing in Pumpkin pet insurance has…
Investing in Pumpkin pet insurance has been the best decision yet! The customer service representatives were always professional, friendly, and answered all my questions before I signed up. My claims are reimbursed within one business day and submitting them online has been a breeze. Highly recommended!
Insurer: Pumpkin
By: customer
My dogs are new to Figo Pet Insurance
My dogs are new to Figo Pet Insurance. I submitted the first claims for them, both routine exams, heartworm test and vaccinations. Figo had the claims reviewed and paid within two days! I'm happy with the payments I recvd so far and certainly happy with the speedy service! So far it's been great!
Insurer: Figo
By: Julie
Embrace Pet Insurance
Our first time needing to use our Embrace Pet Insurance .. excellent experience! Easy to use and I was reimbursed the appropriate amount within 48 hours. Highly recommend!
Insurer: Embrace
By: Beth
Honest Review
Let me start off by saying they are a competitive and legitimate company. However their claims process is very long and your first initial claims are handled poorly. Your claims are also handled depending on how competent the staff is which in my experience is a very minor few know what their doing. I was told so many contradicting things by agents and made me extremely stressed and questioning why I bought this insurance. However through all the hassle and wait time I went through my claims were eventually approved. My pets medicine is also approved which is a big help. I'm concerned on where my rate is gonna go when my policy is up for renewal as I don't have full trust in this company with terms of that. I feel they might lure you in with a lower price to be stuck with a higher one later on yet I cannot speak to this yet but have heard stories that the rate increase was high. I want to note when signing up it was agreed to a 21 day processing time, but then changed to 39-45 days average time for processing. I'm not sure that is all that fair to the customer. I also made sure to provide all documentation needed for my pet from when adopted with all vet records on file and still had long processing times. When I spoke to an agent pets bets told me they didn't have this information and I had to resubmit all my documents, further taking away my trust. Again, All my claims have been approved so my rating is solely based on compensation and their plans. They have the highest reimbursement limits, lowest deductible, and lowest annual cost. But processing time and customer service needs work, for transparency to customers and to gain faith their protected. Im going to see where my policy goes and get a good idea how this policy will hold up in the long term with more time. Hopefully they gain my trust and faith I can keep long term.
Insurer: Pets Best
By: MH A
Great Service
`My golden retriever pup developed foreleg deformaty as he developed. He began limping and after a a visit with a specialist it was determinened that he required surgery on both forelegs. I was somewhat sceptical with trupanion insurance as I felt they would behave as a typical insurance company and find a way to wiggle out of coverage. Man was i shocked to find that trupanion had authorized the work before I had even left the Vet clinic. By the time I got home they had emailed me explanation of the coverage, deductable etc. They then followed up with a phone call asking if i needed further assistance and giving well wishes for my pup. I was amazed. Not what I expected. Thanks Trupanion for the oustanding support. I am impressed. I'd give 10 stars if that was an option Dale Emerson
Insurer: Trupanion Canada
By: Dale Emerson
Reimbursed as Plan States
My puppy was very sick, and had a pretty expensive bet bill. Within two weeks of submitting my claim, I was reimbursed. It’s comforting to know when you pay for a plan, they’re there when you need them, and within a reasonable amount of time.
Insurer: Pets Best
By: Mrs Cornell Haynes
Great experience so far
Great experience so far. I've insured our three dogs with Pets Best and I'm happy with them
Insurer: Pets Best
By: Brian Fox
I will know more when I take my Bella…
I will know more when I take my Bella and Buster to the Vet tomorrow. Then I will give my review.
Insurer: ManyPets
By: customer