224,163+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,163 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I am not happy so far
I am not happy so far. I submitted my first claim in November 2025 for surgery for a testicle that did not descend. They claimed it was a routine neuter and so was not covered. irritating but i guess i understand. i then had more issues with my cat so submitted several visits about 6 month later in April.. it's been a month so i logged on to get an update and its saying that they are still waiting on medical records. i called to follow up and it says its a 40 min wait. i logged in to check my policy more in depth and it looks like i "opted out" of perscription and exam fees. I dont even remember this being an option when I signed up! its like nothing is covered!! if you want the bare minimum coverage, a 50% chance of being covered when need, and 0 customer support, choose Embrace.
Insurer: Embrace
By: D S
Premiums go up and benefits go down!
I have been with Healthy Paws since 2016. I have had little to no claims and my premium keeps going up. It is almost triple from when I started. This year it went up 20% and they increased my deductible and lowered the percentage that they pay out!!! It is a criminal act in my opinion. Don't get sucked in, open your own savings account and put the money in it instead.
Insurer: Healthy Paws
By: Joe Grech
ease of enrollment and great reputation
ease of enrollment and great reputation
Insurer: MetLife
By: Mark Tucker
Great Experience and Price
Just amazing overall experience and ease of getting set up. Also, the pricing is just amazing.
Insurer: Nationwide
By: customer
Great customer service, fair pricing for adult/senior large breed dog
Incredible, empathetic, quick response customer service. We just switched over from Healthy Paws (after 8 years, and a surprise doubling of our monthly rates)… and have been impressed and happy so far! So glad we found PP through PIPA pet insurance marketplace (and they donate back to support dog rescues and shelters)
Insurer: Prudent Pet
By: KLD
i have really enjoyed having my 3 (now…
i have really enjoyed having my 3 (now 4th) dog on nationwide. easy to use, easy to call, etc!
Insurer: Nationwide
By: customer
Claim Processing Challenges and Extraordinary Annual Premium Increases
I have had Healthy Paws pet insurance for my two dogs since they were 12 weeks old. They are now 11 1/2 and 9 1/2 years old. They're very healthy dogs and have had virtually no claims their entire lives. Two months ago, my 11 year old had a wellness exam and his bloodwork had anomalies. The vet recommended x-rays followed by a visit to a surgeon, an ultrasound and a biopsy. Healthy Paws paid the initial claims related to these procedures, up to the $1,000 deductible I have, but now all of a sudden have demanded my dog's vet records since he joined my family 11 years ago! This is to cover the cost of the latest ultrasound and biopsy. When I questioned how this makes sense given the company has already approved claims for this same issue and already have the records documenting when the issue was first detected, I get a response that doesn't address my points and merely reiterating the demand for all records. I find this particularly outrageous, especially given the astronomical premium increases the company regularly imposes. I have literally spent thousands of dollars on premiums with Healthy Paws and am now stuck with the company, sadly. And now the company is slow-walking and imposing obstacles seemingly trying to deny the latest claim (which is roughly $550, though it's already approved claims totaling $1000 (conveniently my deductible) for the same issue. It appears now that I've met the deductible and it's time to start paying 70% of my claims, the company is resisting approving additional claims. When I adopt another dog, I will definitely be shopping for a different pet insurer. I do not recommend Healthy Paws for anyone shopping for pet insurance.
Insurer: Healthy Paws
By: Bob M
Excellent Customer Service
Every single Trupanion representative that I've spoken with has been friendly, patient, very helpful, and extremely knowledgeable. If only more companies provided this level of customer service. Thank you.
Insurer: Trupanion
By: Alexandra
This is very helpful to have!!
This is very helpful to have!!! The only thing I wish were different is if they made it where you could use it up from instead of on a reimbursement process! Other than that I always recommend!!!
Insurer: Pets Best
By: Ashley Bryant
Easy to submit claim
Easy to submit claim. Was processed quickly and efficiently.
Insurer: Spot
By: Melissa Gillis