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Excellent Service
Filed a claim and it was handled within 24 hours. Excellent and fast service.
Insurer: Pets Best
By: Malise McKenzie
Stay Away!
I never leave reviews, but if I could give negative scores to these guys, I would. The only good thing about this insurance company is that the reps you’ll speak with are super nice (they can’t help you - but they’re still very nice). My pup had a skin infection, so I submitted a claim. Easy, right? Wrong. They state that it should take between 15-20 days to get a response after you submit. No problem. On the 20th day, they tell me they need the entire medical and background file on my dog. No problem. Now it’s another 15-20 days. Just as were nearing the NEXT 20th day, I’m told it’s been denied due to it being “pre-existing” because it shows in our file that he had puppy acne. The rep told me I could contest it by going back to the vet and getting a written statement saying that it wasn’t pre-existing, but that I probably wouldn’t win - even with vet confirmation. I cancelled my account with them. If it was this much of a headache for a small issue like a skin infection - I can’t imagine the nonsense they’d pull for a bigger issue. I’ll put that $100/month into savings for future vet visits myself. Try them out if you’d like, hopefully you’ll have better luck with them then we did. Good luck.
Insurer: Pets Plus Us
By: Megan
I have called about my dogs ACL being…
I have called about my dogs ACL being torn, and the devastation I was in and had great customer experience with Kyle. He was super friendly, knowledgeable, up front about expectations for getting my puppy taken care of and the claim submitted. The paperwork was sent out to my email within minutes of getting off the phone. The claim was submitted and processed just as quickly. Thank you Kyle for your hard work and dedication to my fur animal in helping me get him taken care of you're the best! Because of your amazing help, my dog is in full recovery and doing better! :D
Insurer: Embrace
By: Jamie Godfrey
Pets Best was very helpful and super…
Pets Best was very helpful and super prompt with a response.
Insurer: Pets Best
By: Erika Durell
We LOVE Fetch!!!
We are so very pleased we are with our policy with Fetch. When Vito started showing signs of allergy issues we wanted to do everything we could to try and work on them without going right to Apoquel or Cytopoint. Our vet has been amazing in helping us along this path with the allergy testing, allergy drops, Golden Link and the recommendation of CBD. And Fetch has been amazing in helping us cover these costs with our policy. The claim submitting process is so easy and their communication is outstanding. I tell everyone I can about Fetch and encourage them to get a policy for their dog. Thank you for being a wonderful company. Thank you for making things easier for us.
Insurer: Fetch
By: Erin L
We LOVE Fetch!!!
We are so very pleased we are with our policy with Fetch. When Vito started showing signs of allergy issues we wanted to do everything we could to try and work on them without going right to Apoquel or Cytopoint. Our vet has been amazing in helping us along this path with the allergy testing, allergy drops, Golden Link and the recommendation of CBD. And Fetch has been amazing in helping us cover these costs with our policy. The claim submitting process is so easy and their communication is outstanding. I tell everyone I can about Fetch and encourage them to get a policy for their dog. Thank you for being a wonderful company. Thank you for making things easier for us.
Insurer: Fetch
By: Erin
Don't use this service
I would not recommend this service to anyone. It is a complete waste of money. I signed up for my 9-year old Staffie and every single claim filed got denied because of "pre existing" conditions. In my case they considered an upset stomach as a pre existing condition. Which insurance companies are not supposed to deny treatment for either way. I think this company is a scam. Stay away!
Insurer: Embrace
By: Karolina Johansson
We LOVE Fetch!!!
We are so very pleased we are with our policy with Fetch. When Vito started showing signs of allergy issues we wanted to do everything we could to try and work on them without going right to Apoquel or Cytopoint. Our vet has been amazing in helping us along this path with the allergy testing, allergy drops, Golden Link and the recommendation of CBD. And Fetch has been amazing in helping us cover these costs with our policy. The claim submitting process is so easy and their communication is outstanding. I tell everyone I can about Fetch and encourage them to get a policy for their dog. Thank you for being a wonderful company. Thank you for making things easier for us.
Insurer: Fetch Canada
By: Erin
The policy and customer service is very…
The policy and customer service is very good
Insurer: ASPCA
By: Tshilenge Mulumba
You have not sent me any information…
You have not sent me any information yet!
Insurer: ASPCA
By: Christopher Thireos