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"Preexisting Condition"
"Preexisting Condition" I only use this insurance because it's a necessary evil. My dog is a mixed breed and has corgi-like legs. The vet who examined him for the rescue noted that his legs have minor deformity that causes no restricted movement or pain. Trupanion decided this was a good excuse to not cover vet visits for my dog when he had injured his legs playing because, as they say, he has a pre-existing condition. So yeah. 1 star.
Insurer: Trupanion
By: Andrew
Phone vs online enrollment
I've used Nationwide pet insurance for years, but usually used the site to enroll new pets. This time I did it via phone and it was just as smooth going as online. Michael was a delight to work with
Insurer: Nationwide
By: A Honey
My dog was attacked by a feral cat
My dog was attacked by a feral cat. He had to have a drain bag for his wound. Cost us 600$, which is a lot for us. Pumpkin reimbursed us almost half. Thank you!
Insurer: Pumpkin
By: Beverly Abdullah
Easy to upload claims
Easy to upload claims. Good communications with updates on the progress
Insurer: MetLife
By: customer
Timely fashion in handling claim and…
Timely fashion in handling claim and reimbursements
Insurer: MetLife
By: Annette Brennan
Stellar Customer Service
Claims are processed quickly and they are very easy to understand. When I have had to add a pet to my coverage, customer service was very helpful. When I had to update an address, again they were wonderful and helped solve my problems quickly.
Insurer: MetLife
By: customer
Fetch insurance is a bad company. Go elsewhere.
We didn’t find much use for this plan so we decided to cancel. My wife went to cancel and thought she did but we still got charged. She called back and they said they need the main policy holder to cancel. But they didn’t tell my wife that when she initially called. They won’t refund us the months that we wanted to cancel and thought we did. Disappointed in the customer service.
Insurer: Fetch
By: Matt
MetLife easy process
Our claim was processed and fulfilled in a timely manner. The claims process was very easy, start to finish.
Insurer: MetLife
By: customer
Slow updates and they find ways to…
Slow updates and they find ways to avoid paying vet bills. Reimbursement takes too long.
Insurer: Spot
By: Noa Pennington
Dishonest customer service
Dishonest customer service. They canceled the coverage for one of my two dogs and then doubled the premium. They did this because he turned 7 years old. They lied that payment hadn't been made when the premium has always been set to auto withdrawal from my bank account and payment had been withdrawn for my six year old dog. Very sketchy and unethical.
Insurer: Nationwide
By: Tapper's Mo